Returns
Returns happen for various reasons. A customer may have ordered the wrong size or wrong color, or they may have simply changed their mind.
That is why it is important to have a simple returns solution.
To retain a consistently positive shopping experience, returns should be handled conveniently both for customers and for you as an e-retailer. This improves the likelihood that people will want to shop with you again.
Our return services make it easy for your customers to return a purchase and easy for you to handle their returns. With handy tools in our Business portal, you'll have full control over your flow of returns and be able to find ways to optimize it.
Our return services are only available for registered business customers. Becoming a business customer is free of charge, and you'll get access to powerful tools in our Business portal.
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Have a clear returns policy Having a clear policy ensures you avoid misunderstandings. Clarity also generates confidence in terms of customers daring to make purchases from you, as surprises and uncertainties can be prevented by providing clear information.
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Easy labels If sending out return lables with every parcel is not possible, make sure to make it easy for your customers to find and print out their own labels.
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Clearly describe how the customer should pack items Written guides, step-by-step instructions and short videos are also great ways to answer possible questions about returns.
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Control the flow With full control, bothe you and your customers will feel safe. It will also gain you valuable knowledge on how to optimize your flow.
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Make finding retur sollutions easy If it's not possible for you to offer free returns, you can still make things easier for customers. Refer them directly on the website to existing solutions for making returns themselves in a cost-effective manner.
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Be transparent about how refunds As an e-retailer, it is important to be transparent with any refunds. Many customers call customer service to ask when the money will appear in their account.
Our return services
Makes it easy for your customers to return parcels weighing up to 20 kg and gives you full control over your returns.
For returns of heavy shipments or if the consumer wants the returns collected from the home address. Read more in the fact sheet, the services are alphabetically listed.
Make it easy for your customers abroad to return goods without having to pay postage when handing in the consignment.
A fast and traceable return solution from multiple countries in Europe back to Sweden.
Let us collect your parcel from any sender. We call this Collection Request.
Customer follow-up is an important part of marketing and should be done regardless of whether or not a return has been made.
After a return is completed, inform the customer that you received it and provide information about a possible refund or when the replacement item will be sent.
Continuous customer monitoring is done to identify areas for improvement in the shopping experience. Target offers to customers who have made a return but have yet to buy a new item, or simply thank them for showing trust in choosing to shop with you and let them know you hope they enjoy their purchase.
Customer follow-ups in some form can improve customer loyalty while identifying opportunities for improvement in customer experiences.
In our Business portal, you'll also find statistics and tools to help you identify choking points and optimize your flow of returns.