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International Customer Return Letter

Make it easy for your customers to return goods without having to pay postage when handing in the shipment.
Become a service agreement customer
"Your customers can easily return goods to you without having to pay postage."

What is International Customer Return Letter?

International Customer Return Letter is a service for companies that want to make it simple for their customers to return goods weighing up to 2 kg from multiple countries in Europe. Returns are shipped as First Class Mail, and you only need to pay for the returns you receive.

In order to use this service, you need to be one of our service agreement customers and to take out a Business Reply Mail subscription by contacting your sales representative or our Customer Service department.

You can receive returns from your customers in these countries:

Austria, Belgium, the Czech Republic, Denmark (excl. the Faeroe Islands and Greenland), Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Iceland, Ireland*, Italy**, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, Poland, Portugal***, Romania, Slovakia, Slovenia, Spain and Switzerland.

* not toner cartridges
** not products for recycling
*** not shipments with commercial value


Delivery times vary from country to country, but shipments are normally delivered within 3–5 business days. When you receive returns from your customers, we generate an invoice for the shipping charges for you.

You can easily prepare address labels and customs documentation for returns from non-EU countries using our cost-free Skicka Direkt Business tool.

How do I use this service?

Send via Skicka Direkt Business

You can use our cost-free shipping tool Skicka Direkt Business to print shipping documents and download reports for checking and follow-up. You can also use your own transport administration system (TA system) approved by PostNord.



See our current prices for service agreement customers.

Weights and measures

Length: minimum 140 mm, max 600 mm
Width: minimum 90 mm
Length + Width + Height: max 900 mm
Weight: max 2 kilo

General service information

Drop off point: Mailbox
Point of delivery: Postbox, Post office box
Traceable: No
Delivery time: Depends on the country

Simple returns for your customers in Europe

International Customer Return Letter is a service for companies that want to make it simple for their customers to return goods.

Become a service agreement customer
Become a service agreement customer