Customs documents and shipping documents

Please note: Are you sending an item to the USA or Puerto Rico? Read about the requirements here.

Send Customs EDI

The destination country requires electronic pre-notification in the form of Customs EDI.

To send Tull-EDI to us as a cash-paying customer, use Send parcels and letters
If you are a contract customer, use the Business portal or similar. If another TA system is used, you can also send in Customs EDI via a file for logistics and letter services or via API calls.

If you need help with your Customs EDI, please contact us via email.

Please note that in the event of incorrect or incomplete customs EDI, a fee for creating/supplementing customs EDI may be added, or the shipment may be returned to you as the sender.

Creating shipping documents

For business customers

Via the Business portal or another printing system

Shipping documents printed using our Business portal or another printing system include a digital customs declaration.

For private individuals or direct paying customers

CN22

CN22 is a simplified customs declaration for mail items. When you purchase postage via PostNord's online tool or app, you also complete the customs information digitally (page in Swedish). You can then use the QR code to print the documents at a service point, or print the shipping label and customs declaration yourself. The item is then handed in at a service point.

If you are sending an item using International Letter and wish to use a physical customs declaration, you can collect the form from one of our Service Points or order it on this website. You can then purchase postage at a service point or use stamps and receive assistance in attaching the customs declaration to the item.

Instructions

• All information must be written in English or French, and the information must be clearly stated.
• State the reason for export.
• Enter the quantity and a clear description of the contents, for example, "two men's cotton shirts". Avoid general descriptions such as "Accessories" or "Merchandise". This facilitates customs clearance in the destination country and reduces the risk of the shipment being returned.
• State the weight of the goods in kg, for example, "0.45 kg".
• State the value of the goods in SEK, for example, "SEK 412".
• If the goods are exported for commercial purposes, state the customs tariff code (first 8 digits) and personal/EORI number. Otherwise, this field may be left blank.
• State the country of manufacture using the ISO country code, for example, "SE".
• State the shipment's total weight in kg.
• State the total value of all goods in the shipment in SEK.

You can order the document here on the website (page in Swedish) or pick it up from one of our Service points.

CN23

CN23 is a customs declaration for parcel services.

When you purchase postage via PostNord's website or app, you also complete the customs information digitally. You can then use the QR code to print the documents at a service point, or print the shipping label and customs declaration yourself. You then attach them to the parcel before handing it in at a service point.

If you are sending an item using Parcel Post International and wish to use a physical customs declaration, you can collect the form from one of our Service Points or order it on this website (page in Swedish). You can then purchase postage at a service point or affix stamps and receive assistance in attaching the customs declaration to the item.

The instructions for completing the form are the same as for CN22.

NVIT (Norwegian goods in transit)

New requirements for exports to Norway

From 1 April 2026, new requirements apply for customs information when exporting to Norway for consignments sent as split shipments, multi‑parcel shipments, and for returns from Norway.

This means that you need to provide more detailed information about the contents of each parcel in the shipments.

Each parcel must, at a minimum, provide:

• a clear description of the contents
• the commodity code (HS code)
• weight (net and gross)

Until now, you have not needed to provide customs information for each parcel when sending shipments to and from Northern Norway. Shipments could still be sent, and in some cases, the information could be supplemented afterwards.

The Norwegian Customs authorities are now tightening the requirements. We recommend that you start providing this information in Customs EDI as soon as possible to avoid delays.

Commercial invoice – documents for goods for sale

The commercial invoice is sufficient as a basis for PostNord, as the carrier, to enable us to create the export declaration. There must be at least two copies of the invoice written in English and usually signed by hand.

When exporting to Norway, no physical copies are required if the customs invoice has been submitted electronically.

The information that must be included is

• sender and recipient
• terms of delivery
• currency code
• invoice number
• price per goods item
• number of items and packaging code
• net/gross weight per goods item
• total gross weight
• article name
• country of origin
• product code/state number
• EOR number.
• Personal identity number, when the importer is a private individual.

Commercial Invoice (PDF)

Invoice template for filling in your invoice (doc)

Pro forma invoice – document for gifts, samples of goods, or documents

You use a pro forma invoice instead of a commercial invoice if the importer has not purchased the product, i.e., if the product is not for sale. There must be at least two copies of the invoice written in English and usually signed by hand. For exports to Norway, the invoice must be submitted electronically via PostNord Booking API, the Business Portal, or invoice.notify@postnord.com.

The reason for using the pro forma invoice must be stated on the pro forma invoice—for example, warranty goods, export of goods to the own office. The payment invoice is sent later – the value of the goods must be the same as stated in the payment invoice.

The invoice should state the following: “No charge. Value for customs purposes only.” Examples of goods include samples, gifts, promotional items, and returns.

Pro forma invoice (PDF)

Invoice template for filling in your invoice (doc)

Power of attorney for export using the Parcel and Pallet service

When exporting, it is the recipient that pays for import declarations, customs duties, and VAT when sending to certain destinations.

Some recipient countries require a power of attorney from the recipient, as a guarantee that the recipient is responsible for paying fees such as the import declaration fee, customs duty, and import VAT, before the parcel can be delivered.

As the sender, you can facilitate the fastest delivery possible by asking the recipient to fill in a power of attorney document in advance.

Download power of attorney document for recipients in Serbia and in Bosnia and Herzegovina (pdf)

Shipment list – a document that specifies the identities of the incoming parcels in a shipment

The shipment list shall accompany parcel no. 1, as a collective invoice is used. The list shall contain information about which incoming parcel numbers belong to the shipment, and the respective delivery address.