File a complaintFile your complaint directly online.
If you are a registered user, log in to have your user information entered automatically. Logging in also lets you see the status of past claims.
Here you will find a checklist of information that is good to read before you file a complaint.
File a complaint directly
For you who are a direct payment customer or service agreement customer without an account in PostNord Portal.
When you have submitted a complaint
We will send you a confirmation when we have received your complaint. We will contact you if we need more information, such as a receipt or invoice documentation. Otherwise we will contact you when our investigation is complete.
The task of the Customer Ombudsman is to coordinate and impartial review the message you as a customer have received, so that we improve our products, services and service.