Notifications in PostNord Portal Business
With notifications you keep your customers updated on their shipments and enhance their experience after purchase. Through automated send-outs of email and SMS you can reduce amount of returns, number of failed deliveries and ineffective management around deliveries.
PostNord Portal Business provides three subscription levels with different pricing: Plus, Premium and Enterprise. When you have an account in PostNord Portal Business and chooses to subscribe you receive the notifications feature and can create emails and SMS-messages with your own content and logo. Notifications are being sent out to your customers or to teams in your company based on status and events during transport. The opportunities are many.
Who can use Notifications?
The notifications feature can be subscribed by any company using PostNord Portal Business. Administrators can share general and specific entry requirements within their organization.
Examples on what you can do with Notifications
Reduce number of returns
With automated notifications you have the option to remind your customers of for example having three days left to pick their parcel up at service point before its being sent back to you.
Reduce number of calls about returns to customer service
With Notifications you can bring calming information to your customers though just telling them their return has been received by you. Your customers’ need to contact you with question will decrease instantly.
Avoid repeated failed deliveries
If the customer is not available, the delivery must be rescheduled, which can lead to delays and costs. With notifications, you can give your customer service team instructions on how to act.