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Brexit – impact on PostNord’s mail and logistics services

Brexit will bring major changes to the transport of goods to and from the UK, both for customers and carriers in Sweden.

Brexit will affect PostNord’s logistics and letter services, as the handling of goods and trade between Sweden and the UK will require changes in procedures and new charges for the services involved.

The new procedures and charges will enter into force from January 1, 2021.

Logistics services 

Logistics services that will no longer be available for sending goods to/from the UK:

  • PostNord MyPack Collect
  • PostNord Return DropOff 
  • PostNord Collection Request
  • PostNord Pallet

Logistics services that, after Brexit, will still be available for sending goods to/from the UK:

Other mail and logistics services can still be used for transport to/from the UK; an additional customs clearance charge will be made for export of shipments containing goods. This applies to the services International Letter, International Letter Shipment, International Value Letter, Trackable International Letter, International Registered Mail, and PostNord MyPack Home, International Parcel, and PostNord Parcel.

*Does not apply to the Channel Islands; there, we refer to International Parcel.

We want to draw your attention to

  • Customs documentation is required. It is important that you have correct customs documentation, such as tariff code, weight, value, etc., and that you submit complete customs EDI to us. Read more about customs documentation.
  • It is mandatory to provide the recipient's mobile number and email address when you send an electronic transport instruction/EDI and on the shipping document.
  • It is strongly recommended to attach a commercial invoice.  
  • The company's VAT number and the British EORI number must always be stated and included in the customs EDI, as well as on the commercial invoice. An application for an EORI number is made with the customs authority in the UK. An application for a VAT account is made via the tax authority in the UK.  

Value up to 135 GBP:

  • EU companies selling goods to private individuals in the UK with a value up to 135 GBP need to have a British VAT number and are responsible for paying VAT in the UK on these goods.
  • EU companies selling goods to companies in the UK: The importer needs to have a British VAT and EORI number.

Value over 135 GBP:

  • The British customer (private individual) pays any fees; the EU seller (company) does not need a British VAT number.
  • British importer (company) needs a British VAT and EORI number.
  • For the services Parcel and MyPack Home, only shipments with single parcels can be sent.
  • In case of incorrect or incomplete customs documentation, i.e., Customs EDI, commercial invoice, and transport EDI, a fee may be added for creating/completing these on behalf of the customer, or alternatively, the shipment may be returned to the sender.
  • Read more about postage, other prices, and delivery terms to the UK.


For more preparation information, please see Swedish Customs’ information about Brexit.

Import procedures for mail and logistics services

  • Because the UK will have left the EU Customs Union, you will no longer be able to receive goods from the UK free of customs duties and/or VAT.
  • This means that the recipient will have to pay a charge for inward customs clearance, in the same way as when receiving goods from other countries outside the EU.

Visiting as a private individual?

Customs information regarding Brexit – for private individuals