Customs documents and shipping documents

Send Customs EDI

From 1 January 2021, a requirement for electronic pre-notification via Customs EDI will be introduced in the recipient country.

To send Tull-EDI to us as a cash-paying customer, use Skicka Direkt.
If you are a contract customer, use the Business portal or similar. If another TA system is used, you can also send in Customs EDI via a file for logistics and letter services or via API calls.

If you need help with your Customs EDI, please contact us via email.

Please note that in the event of incorrect or incomplete customs EDI, a fee for creating/supplementing customs EDI may be added, or the shipment may be returned to you as the sender.

Creating shipping documents

For private individuals or direct paying customers

You can easily pay freight costs online using the Shipping Tool. Print out the shipping documents yourself and hand in your parcels at any partner outlet.

For business customers

Via the Business portal or another printing system

Shipping documents printed using our Business portal or another printing system are used when you send parcels, pallets, registered mail, or International Tracked Letter. If you do not print out the shipping document for registered mail via a printing system, you can instead obtain a label from one of our service points.

Pre-printed shipping document – a shipping document that is filled in by hand

The shipping document for Parcel Post International is available pre-printed and includes the customs declaration. The shipping document can be obtained from PostNord partner outlets and business service centers. You can use it when sending gifts, samples of goods, or documents. The shipping document must be accompanied by a commercial invoice if the value of the goods is more than SEK 2,000.

CN22

CN22 is a simplified customs declaration for mail items and includes a safety declaration. Glue the document directly onto the item you are sending, preferably on the front side. You can use more CN22 if you are sending more than 3 items and attach on the item. In this case, you must remove the safety declaration part from the first CN22 and remove the barcode from the second CN22. Sum the value and write the total weight on the CN22, which is signed.

You also need to remove the barcode if you are sending a registered item.
You must fill in the CN22 clearly and correctly in English or French; otherwise, there is a risk that the letter will be returned to you. This is what you need to write on the CN22:

• Cross is the reason for export
• Enter the number of items and a clear description of the content, e.g., "two men’s cotton shirts". Do not write e.g., only "clothes". Avoid using general descriptions, e.g., "Accessories", "Merchandise" or "Commodity". By describing the content as specifically as possible, the customs clearance in the receiving country will be easier, and the risk of return is lower.
• State the weight in kg, e.g., "0.45 kg".
• State the value of the goods in SEK, e.g., 412 SEK
• State the customs code (first 6 numbers) and person/EORI number in case the goods are sent for commercial purposes. Leave this section empty in other cases.
• State the country of manufacture as an ISO code, e.g., "SE".
• State the item's total weight in kg.
• State the total value of all goods in the item in SEK.

You can order the document here on the website or pick it up from one of our Service points.

CN23

CN23 is a customs declaration for all parcels, all mail items, and EMS, and includes a safety declaration. CN23 is also used for parcels and mail items with a value of SEK 2,000 or less if they are being sent for commercial purposes.

Tape the document directly onto the item you are sending or put it in a plastic pocket attached to the consignment. You can order the document here on the website or pick it up from one of our Service points.

NVIT (Norwegian goods in transit)

New requirements for exports to Norway

From 1 April 2026, new requirements apply for customs information when exporting to Norway for consignments sent as split shipments, multi‑parcel shipments, and for returns from Norway.

This means that you need to provide more detailed information about the contents of each parcel in the shipments.

Each parcel must, at a minimum, provide:

• a clear description of the contents
• the commodity code (HS code)
• weight (net and gross)

Until now, you have not needed to provide customs information for each parcel when sending shipments to and from Northern Norway. Shipments could still be sent, and in some cases, the information could be supplemented afterwards.

The Norwegian Customs authorities are now tightening the requirements. We recommend that you start providing this information in Customs EDI as soon as possible to avoid delays.

Commercial invoice – documents for goods for sale

The commercial invoice is sufficient as a basis for PostNord, as the carrier, to enable us to create the export declaration. There must be at least two copies of the invoice written in English and usually signed by hand.

The information that must be included is

• sender and recipient
• terms of delivery
• currency code
• invoice number
• price per goods item
• number of items and packaging code
• net/gross weight per goods item
• total gross weight
• article name
• country of origin
• product code/state number
• EOR number.

The UK’s expected departure from the EU will entail major changes for parcel and logistics transport to and from the UK. More information about the impact of Brexit on our services.

Invoice template for filling in your invoice (doc)

Pro forma invoice – document for gifts, samples of goods, or documents

You use a pro forma invoice instead of a commercial invoice if the importer has not purchased the product, i.e., if the product is not for sale. There must be at least two copies of the invoice written in English and usually signed by hand.

The reason for using the pro forma invoice must be stated on the pro forma invoice—for example, warranty goods, export of goods to the own office. The payment invoice is sent later – the value of the goods must be the same as stated in the payment invoice.

The invoice should state the following: “No charge. Value for customs purposes only.” Examples of goods include samples, gifts, promotional items, and returns.

Invoice template for filling in your invoice (doc)

Power of attorney for export using the Parcel and Pallet service

When exporting, it is the recipient that pays for import declarations, customs duties, and VAT when sending to certain destinations.

Some recipient countries require a power of attorney from the recipient, as a guarantee that the recipient is responsible for paying fees such as the import declaration fee, customs duty, and import VAT, before the parcel can be delivered.

As the sender, you can facilitate the fastest delivery possible by asking the recipient to fill in a power of attorney document in advance.

Download power of attorney document for recipients in Serbia and in Bosnia and Herzegovina (pdf)

Power of attorney documents for recipients of Pallet to the UK

UK Direct representation form (PDF)
EU Direct representation form (PDF) 

Note! After completing the power of attorney form, these must be scanned and emailed to DREU@palletways.com.

Shipment list – a document that specifies the identities of the incoming parcels in a shipment

The shipment list shall accompany parcel no. 1, as a collective invoice is used. The list shall contain information about which incoming parcel numbers belong to the shipment, and the respective delivery address.