PostNord Return Drop Off

We make it straightforward and safe for your customers to send returns. In Sweden, the Nordic countries and several destinations in Europe. Do you want to know more?

Simple and safe returns for you and your customers

Do you have a need to offer your customers the option to return goods in a simple and safe way?


You simply need to give your customer a return shipping document and instructions.


You and your customers have full control of the returns and can track them all the way.


Straightforwardness and certainty for customers.

PostNord Return Drop Off enables you to make it easy for your customers to return parcels and gives both you and the customers full control over returns.

Using PostNord Return Drop Off is simple. You provide your customer with a return shipping document and instructions regarding how to make returns. The customer hands in the shipment at the nearest partner outlet and soon the goods are returned to you.

You can send returns from

Sweden, Norway, Denmark, Finland, Germany, Netherlands, Belgium, Luxembourg, Austria, Estonia, Latvia, Lithuania, Spain, Portugal, France, Poland and Czechia*.

*From January 2020.

When your customer wants to send returns

You provide your customer with a return shipping document or a valid QR code. The simplest way is to use our system, Send Direct Business.
Returns are handed in at one of our service points.

Maximum dimensions and weight per parcel

Max. weight 20 kg
Max. length – Nordic region 1.5 meters
Max. length + perimeter – Nordic region 3 meters
Max. length – Europe 1 meter
Max. length + perimeter – Europe 2.5 meters


Additional services

Climate Compensation PostNord invests the full compensation in renewable energy production in developing countries. Fossil energy production is replaced by renewable.
Delivery notification Notify your returns sender, or perhaps a third party, by text message or e-mail when the parcel has been delivered. Applies within Sweden.
Insurance Claims can be made if the contents are damaged or if all or part of the contents have been lost. The compensation is based on the value of the goods.
Print Return Label With the Print Return Label, you provide the recipient with a QR code instead of having to send a hard copy shipping document. The shipping document is then printed out when the sender presents the QR code and hand in the parcel at a service point. Applies within Sweden.

Do you want to know more about PostNord Return Drop Off?

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