PostNord Return Drop Off

We make it straightforward and safe for your customers to send returns. In Sweden, the Nordic countries and several destinations in Europe. Do you want to know more?

Contact Customer Service

Simple and safe returns for you and your customers

Do you have a need to offer your customers the option to return goods in a simple and safe way?

Simple

You simply need to give your customer a return shipping document and instructions.

Safe

You and your customers have full control of the returns and can track them all the way.

Smart

Straightforwardness and certainty for customers.

PostNord Return Drop Off enables you to make it easy for your customers to return parcels and gives both you and the customers full control over returns.

Using PostNord Return Drop Off is simple. You provide your customer with a return shipping document and instructions regarding how to make returns. The customer hands in the shipment at the nearest partner outlet or parcel locker and soon the goods are returned to you.

You can send returns from

Sweden, Norway, Denmark, Finland, Germany, Netherlands, Belgium, Luxembourg, Austria, Estonia, Latvia, Lithuania, Spain, Portugal, France, Poland and Czechia*.

*From January 2020.

When your customer wants to send returns

You provide your customer with a return shipping document or a valid QR code. The simplest way is to use our system, Send Direct Business.
Returns are handed in at one of our service points.

Maximum dimensions and weight per parcel
Max. weight	20 kg
Max. length – Nordic region	1.5 meters
Max. length + perimeter – Nordic region	3 meters
Max. length – Europe	1 meter
Max. length + perimeter – Europe	2.5 meters

Additional services
Climate Compensation PostNord invests the full compensation in renewable energy production in developing countries. Fossil energy production is replaced by renewable.
Delivery notification Notify your returns sender, or perhaps a third party, by text message or e-mail when the parcel has been delivered. Applies within Sweden.
Insurance Claims can be made if the contents are damaged or if all or part of the contents have been lost. The compensation is based on the value of the goods.
Print label With the Print Label, you provide the recipient with a QR code instead of having to send a hard copy shipping document. The shipping document is then printed out when the sender presents the QR code and hand in the parcel at a service point. Applies within Sweden and to Denmark.

Additional services

Climate Compensation

PostNord invests the full compensation in renewable energy production in developing countries. Fossil energy production is replaced by renewable.

Delivery notification

Notify your returns sender, or perhaps a third party, by text message or e-mail when the parcel has been delivered. Applies within Sweden.

Insurance

Claims can be made if the contents are damaged or if all or part of the contents have been lost. The compensation is based on the value of the goods.

Print label

With the Print Label, you provide the recipient with a QR code instead of having to send a hard copy shipping document. The shipping document is then printed out when the sender presents the QR code and hand in the parcel at a service point. Applies within Sweden and to Denmark.

Do you want to know more about PostNord Return Drop Off?

Contact Customer Service

Related services

PostNord Return Pickup

With our Return Pickup service, you can offer your customers a convenient way to book collection of heavy returns.

Collection request

With Collection Request you do not have a large stock. We will pick up your package from any sender.

More about Collection request