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Prices and terms

Information about capacity surcharge for our service agreement customers

Capacity surcharge to be applied between November 21, 2022 and January 13, 2023.

The period from Black Friday to after the Christmas holiday, means a large increase of packages during a limited time. The demand on resources is higher than the supply, which significantly increases our costs per package.

We take a number of measures to manage this volume increase.

  • We are hiring additional transport capacity in the form of trucks and drivers.
  • We are taking on extra staff.
  • We have longer opening hours at distribution points.
  • We are opening additional, temporary distribution points during the period.
  • We offer home deliveries to recipients on weekends.

To manage the cost for additional resources, we will apply a capacity surcharge from November 21, 2022 until January 13, 2023 on certain parcel services. The surcharge is 4 SEK per package for the services MyPack Collect, MyPack Home, Return Drop Off and Return Pickup.

If you have any questions, you are can contact your sales representative or our customer service at +46 (0)771–33 33 10.