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Information about capacity surcharge for our service agreement customers

Capacity surcharge to be applied between November 15 and December 31, 2018.

The growth in primarily e-commerce continues to be very strong. It is positive but at the same time creates challenges for both transport companies and their customers during the peak season of the year that begins in connection to Black Friday.

At the same time the demand for transport is very high in the Swedish market and the costs for transport capacity have increased due to the resulting tight situation regarding the supply of drivers. This is the case in particular in the period between Black Friday and the end of the year.

No business can be regularly dimensioned based on the volumes experienced during the extreme high season. A balance has to be struck between “normal conditions” and the ability to handle extreme peaks in demand. One way to do this is to apply variable pricing in different seasons, which is done in many countries and many sectors of business.

To cope with the challenge of handling large volumes during a relatively short period of time and to minimize the negative impact on customer and consumers PostNord takes a number of measures during the peak period, such as:

  • hiring additional transport capacity in the form of trucks and drivers
  • taking on extra staff
  • having longer opening hours at distribution points
  • opening additional, temporary distribution points during the period
  • home deliveries to recipients on weekends

Several of these measures have become increasingly expensive for this period. For example, it is both more difficult and more expensive to hire transport capacity. In order to be able to handle the additional costs, PostNord is introducing a capacity surcharge during the period November 15–December 31 2018 for certain parcel services. The surcharge of SEK 4 per parcel will be applied to the services PostNord MyPack Collect, PostNord MyPack Home, PostNord Return Drop Off and PostNord Return Pickup.

If you have any questions, you are always welcome to contact your sales representative or our customer service at +46 (0)771–33 33 10.