Prohibited contents risk being stopped by us. They may also be stopped by Swedish Customs if you are sending letters and parcels outside the EU.
The sender is responsible for the content and ensuring it is allowed to be sent.
You may not send goods and substances classified as hazardous.
A limited quantity of hazardous goods may be sent for certain services. More information about hazardous goods can be obtained from MSB - Swedish Civil Contingencies Agency.
You can read about what may and may not be sent in the general terms and in the terms of each service. See more information in the terms of each service, PostNord’s General Terms and Conditions for businesses and other organizations (PAKN) and PostNord’s General Terms and Conditions (PAV).
Examples of contents classified as hazardous goods
- pyrotechnic material
- percussion caps for toy weapons
Compressed, condensed gases
- fire extinguishers containing pressurized gas
- aerosol products/spray cans
- gas lighters
- mineral spirits
Flammable solid substances
- self-igniting substances, such as matches, and substances that produce gas upon contact with water
- cellulose nitrate film
- materials that become dangerous in the presence of hydrogen
Oxidized substances and organic peroxides
- substances that are highly flammable in the presence of oxygen
- hair and textile dyes
- some bleaches/powders
- certain types of glue and adhesive
- poisons, medicines and toxins, including drugs
Toxic and infectious substances
- category A UN 2814 and UN 2900 infectious substances
Exceptions: Category B UN 3373 biological substances may be sent provided they are packed in accordance with ICAO-TI and IATA-DGR packing instruction PI 650.
- medical samples or research samples containing radioactive substances
- corrosive cleaning fluids
- corrosive agents for the prevention or removal of rust
- instruments containing mercury or battery fluids
Other hazardous substances
- materials that have soporific, dangerous, toxic or other characteristics and may cause
- significant discomfort in the event of a leak
- strongly magnetic materials
- items containing batteries
Exceptions - International mail: In international mail, no more than 2 lithium batteries or no more than 4 lithium cells may be sent. These must be installed in the equipment and packaged in accordance with PI 967 or PI 970, section II, of the ICAO’s regulations.
You can read about what may and may not be sent in the general terms and in the terms of each service. See more information in the terms of each service, PostNord’s General Terms and Conditions for business customers and other organizations (PAKN) and PostNord’s General Terms and Conditions (PAV).
For International shipments, special restrictions may apply and many countries have import restrictions.
See what applies for each country
Shipments for air transport
To satisfy the regulations on aviation safety, shipments must be X-rayed in accordance with EU directives. This applies to both domestic and international shipments. In cases where an X-ray cannot reveal the contents of the shipment, the shipment will be sent using a different mode of transport, such as rail or road, if possible. As a result, the shipment will be delayed. If the shipment cannot be sent using a different mode of transport, it will be returned to the sender. The contents of shipments may also be subject to restrictions issued by IATA/ICAO.
Of course, you are also not permitted to send goods that may injure staff or damage other parcels or PostNord’s equipment.
We have compiled some important information for customers who want to send letters, parcels or pallets abroad. You will find FAQs, information about which customs and shipping documents are required and other useful links.
Shipments within the EU
When sending goods within the EU, you must always enclose a security declaration.
Are you unsure about what applies to your shipment?
Contact customer service:
Phone +46 (0)771-33 33 10