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The impact of Brexit on our services

The withdrawal will affect PostNord’s logistics and letter services, as the handling of goods and trade between Sweden and the UK will require different procedures and new fees for the services.

The impact on our logistics services

Logistics services that can no longer be used to send goods to/from the UK in the case of a withdrawal

Until further notice, it will not be possible to use three of PostNord’s logistics services to send goods to/from the UK.

  • PostNord MyPack Collect
  • PostNord Return Drop Off
  • PostNord Collection Request

It will not be possible for these services to be produced through our partner. Parcels sent using those services that come to PostNord will be sent back to the customer.

Instead of PostNord MyPack Collect, you can use one of the following services:

  • International Parcel – for deliveries to individual customers.
  • PostNord MyPack Home – for home deliveries to individual customers.

For these services, delivery terms Incoterms 2010/Combiterms 2011: DAP apply. Read more at Export declaration fee (incl. 3 product codes) is included in the shipping price, all import fees are paid by recipients.

Unfortunately, there is no replacement service that can be used instead of Return Drop Off or PostNord Collection Request.

Logistics services that can still be used to send goods to/from the UK in the case of a withdrawal

Various other logistics services can still be used to send goods to/from the UK, but these will be subject to possible customs clearance fees for export. The recipient will have to pay customs and VAT. You can also use the additional services for customs handling that are available when you send goods to a non-EU country.

The following services are currently subject to a customs clearance fee, and will be charged as such for goods sent to the UK:

  • PostNord Parcel
  • PostNord Pallet
  • Road Transport within Europe

Possible delays/returns

The transition will initially be tough for all parties, which may mean that goods might be delayed or returned, especially if not all the customs documentation provided by sending customers is correct.

Customs documents

  • We would like to draw your attention to the fact that it is important that you have the correct customs documentation and that you submit customs EDI to us.
  • This applies from a week before the new UK-EU trade agreement enters into force, which is scheduled for January 1, 2021.
  • It is mandatory to attach the recipient's SMS number and email address.
    Customs declarations are required for both import and export, and customs EDI is required from the sending party. You can check what type of customs documentation is required to a non-EU country.
  • Whether you are selling to individuals or companies, you need to apply for a VAT account (SPRN) with the UK tax authority. This number should always be stated on the commercial invoice and included in the customs EDI, since VAT for goods under £ 135 is paid by the sender.

To be able to carry out a correct third-country export, an EORI number is required to be able to export goods. Applications for an EORI number can be sent to the Customs Agency. For additional information about preparations, please see the Customs Agency information about Brexit.

The impact on our letter services


It will be possible to send consignments containing documents in the same way as usual.

  • As a result of withdrawing from the EU, the UK will be outside the EU customs union and you will thus have to fill in customs documentation link to CN22 (pdf) or link to CN23 (pdf) when sending goods to the UK, in the same way as is currently done with Norway, the US and other countries outside the EU. More information about sending goods abroad.
  • The UK will be part of the Europe non-EU postage zone for services that are invoiced. VAT will not be charged on the postage if the service is subject to VAT.
  • Brexit will involve major changes for the Royal Mail and we can assume that there will initially be major delays in mail handling.


  • If the UK ends up outside the EU customs union, you will no longer be able to receive goods from the UK that are exempt from customs duties and/or VAT.
  • E-commerce goods will be subject to VAT from the first krona and gifts between private individuals can be sent with a maximum value of SEK 500. The limit for customs duty is SEK 1,600 and import restrictions will apply to various goods.
  • This means that the recipient will have to pay an incoming customs fee, in the same way as when receiving goods from other countries outside the EU. The import declaration will be handled by DPD in the Netherlands.

If you have any questions about PostNord’s processes and customs procedures in the context of Brexit, please contact our customer service via phone 0771–33 33 10 or email.