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Customs documents and shipping documents
Sending/Preparations/Customs Information

Customs documents and shipping documents

Do you want to send something to a different country? Information about which customs documents and shipping documents you need is available here.

Customs declaration

CN22
CN22 is a simplified customs declaration for mail items with a value of SEK 2,000 or less, and includes a safety declaration. Tape the document directly onto the item you are sending or put it in a plastic pocket attached to the consignment. CN22 – Simplified customs declaration (2013.11) (pdf)

CN23
CN23 is a customs declaration for all parcels and also all mail items with a value of more than SEK 2,000, and includes a safety declaration. CN23 is also used for parcels and mail items with a value of SEK 2,000 or less if they are being sent for commercial purposes. Tape the document directly onto the item you are sending or put it in a plastic pocket attached to the consignment. CN23 – Customs declaration (pdf)

Summary of customs documents

The tables below show which documents should be attached when using our various services. More information is available in the terms and conditions regarding what applies to each particular service.

International economy class and first class letters, registered mail (Rek), EMS International Express and trackable international letters

Value of the item

If the sender is a company

Value max.
SEK 2,000*

Customs label CN22 (pdf) (bl 2013.11), date and sender shall always be stated. EORI/personal ID number must be stated if the item is being sent for commercial purposes.

Value more than
SEK 2,000**

Customs declaration CN23 (pdf) (bl 2013.05) and commercial invoice. EORI/personal ID number shall always be stated. Personal ID number can be stated on the enclosed invoice/receipt instead of on the export declaration.

* For consignments going to China with a value of SEK 2,000 or less, the same rules apply as for a value of more than SEK 2,000.
** CN23 is also used for parcels and mail items with a value of SEK 2,000 or less if they are sent for commercial purposes.

MyPack Collect, MyPack Home, Pallet and Parcel

Value of the items

If the sender is a company

Samtliga varuvärden

Shipping document and commercial or pro forma invoice in triplicate.

 

International Parcel

Value of item

If the sender is a company

Value max. SEK 2,000*

Customs Declaration CN23 (pdf)
EORI/personal ID number must be stated if the item is being sent for commercial purposes.

Value more than SEK 2,000

Customs Declaration CN23 (pdf) and commercial or pro forma invoice in triplicate. EORI/personal ID number shall always be stated. Personal ID number can be stated on the enclosed invoice/receipt instead of on the export declaration.

* For consignments going to China with a value of SEK 2,000 or less, the same rules apply as for a value of more than SEK 2,000.

The tables below show which documents should be attached when using our various services. More information is available in the terms and conditions regarding what applies to each particular service.

Parcel Post International, International Letter, Trackable Letter, Registered Mail and EMS International Express

Value of item

If the sender is an individual

Value max. SEK 2,000*

Customs label CN22 (pdf) (bl 2013.11). Date and sender shall always be stated.

Value max. SEK 2,000**

Customs Declaration CN23 (pdf)
EORI/personal ID number must be stated if the item is being sent for commercial purposes.

Value more than SEK 2,000

Customs declaration CN23 (pdf) (bl 2013.05) in duplicate, and receipt. Personal ID number shall always be stated. Personal ID number can be stated on the enclosed invoice/receipt instead of on the export declaration.

Value more than SEK 2,000

Customs Declaration CN23 (pdf) and commercial or pro forma invoice in triplicate. EORI/personal ID number shall always be stated. Personal ID number can be stated on the enclosed invoice/receipt instead of on the export declaration.

* For consignments going to China with a value of SEK 2,000 or less, the same rules apply as for a value of more than SEK 2,000.
** CN23 is also used for parcels and mail items with a value of SEK 2,000 or less if they are sent for commercial purposes.

Creating shipping documents for individuals

You can easily pay freight costs online using Shipping Tool. Print out the shipping documents yourself and hand in your parcels at any partner outlet.

Creating shipping documents if you are a service agreement customer

Via Pacsoft Online or another printing system
Shipping documents printed using our free transport tool Pacsoft Online or another printing system, are used when you send parcels, pallets, Express letters, registered mail or EMS International Express. If you do not print out the shipping document for registered mail via a printing system, you can instead obtain a label from one of our service points.

Pre-printed shipping document – shipping document that is filled in by hand
The shipping document for Parcel Post International is available pre-printed and includes the customs declaration. The shipping document can be obtained from PostNord partner outlets and business service centers. You can use it when sending gifts, samples of goods or documents. The shipping document must be accompanied by a commercial invoice if the value of the goods is more than SEK 2,000.

Commercial invoice – documents for goods for sale

The commercial invoice is sufficient as a basis for PostNord, as the carrier, to enable us to create the export declaration. There must be at least three copies of the invoice written in English and usually signed by hand.

The information that must be included is

  • sender and recipient
  • terms of delivery
  • currency code
  • invoice number
  • price per goods item
  • number of items and packaging code
  • net/gross weight per goods item
  • total gross weight
  • article name
  • country of origin
  • product code/state number
  • EOR number.


The UK’s expected departure from the EU will entail major changes for parcel and logistics transports to and from the UK. More information about the impact of Brexit on our services.

You are welcome to use our invoice template when you fill in your invoice (doc)
Further information is available from Business Sweden

Pro forma invoice – document for gifts, samples of goods or documents

You use a pro forma invoice instead of a commercial invoice if the importer has not bought the product i.e. if the product is not for sale. There must be at least three copies of the invoice written in English and usually signed by hand. The reason for using the pro forma invoice must be stated on the pro forma invoice. For example, warranty goods, export of goods to own office. The payment invoice is sent later – the value of the goods must be the same as stated in the payment invoice. The invoice should state the following: “No charge. Value for customs purposes only.” Examples of goods include samples, gifts, promotional items, returns.

You are welcome to use our invoice template when you fill in your invoice (pdf)
Further information is available from Business Sweden

Shipment list – document that specifies the identities of the incoming parcels in a shipment

The shipment list shall accompany parcel no. 1, as a collective invoice is used. The list shall contain information about which incoming parcel numbers belong to the shipment, and the respective delivery address.

Power of attorney for export using the Parcel service to the US, Serbia, and Bosnia and Herzegovina

When exporting using our Parcel service, it is the recipient that pays for import declarations, customs duties and VAT when sending to certain destinations.

Some recipient countries require a power of attorney from the recipient, as a guarantee that the recipient is responsible for paying fees such as the import declaration fee, customs duty and import VAT, before the parcel can be delivered.

As the sender, you can facilitate the fastest delivery possible by asking the recipient to fill in a power of attorney document in advance.

Download power of attorney document for recipients in the US (pdf)
Download power of attorney document for recipients in Serbia and in Bosnia and Herzegovina (pdf)