MyPack Collect

MyPack Collect can be used by companies to send parcels to their customers, for delivery to distribution points in the Nordic region and other parts of Europe.

Mypack Collect can be used to send parcels to customers in the nordic regin and other countries in Europe.

Regardless of whether you run an e-commerce operation or simply want to be able to send parcels to your customers in a smooth way, MyPack Collect is the service for you.

Straightforward

We pick up the parcel from you and deliver it to a partner outlet near the recipient.
Easy

The recipient receives notification when the parcel can be collected.
Traceable

You can track the parcel the whole way to the recipient.

We collect the parcel from your premises and deliver it to a distribution point located close to the recipient. We deliver within the Nordic region and to other countries in Europe, and have a large distribution network that is constantly growing.

With MyPack Collect, you can follow the route of the parcel from the pick up right through to collection by the recipient at the distribution point. The recipient receives a message via sms, email or the PostNord app when the parcel is available for collection from the partner outlet by the recipient. Easy for you and easy for your customers.

MyPack Collect parcels can weigh up to 20 kg.

Maximum dimensions for parcels sent within the Nordic region
Maximum length	150 centimeters
Max. length + perimeter	300 centimeters

Maximum dimensions for parcels sent to the rest of Europa
Maximum length	100 centimeters
Max. length + perimeter	250 centimeters

Delivery time

The parcel is usually available for collection by the recipient at the distribution point on the next business day in Sweden and within 2-6 business days outside Sweden.

There are longer delivery times to some locations/countries, see specific delivery times.

Tracking parcels

The Track letters, parcels and pallets service allows the parcel to be tracked the whole way.

Limitation of liability

We have only limited liability for goods, up to a value of SEK 150 per kg, as defined in NSAB 2015 (General Conditions of the Nordic Association of Freight Forwarders) and applicable laws and regulations. If necessary, a supplementary cargo insurance (in Swedish) policy can be taken out.

Environment

The service is environmentally certified pursuant to ISO 14001 and quality certified pursuant to ISO 9001.

Pay and print out shipping documents

Pacsoft Online can be used to book pick ups, print shipping documents and create electronic advance notifications. Reports for checking and follow-up can also be generated.

Export to and import from Norway

Different conditions may sometimes apply when sending consignments to Norway. Your salesperson or our customer service can be contacted for more information.

Additional services

Advance notification: The recipient is notified via sms or email regarding the day the parcel will be delivered. This can be used for MyPack Collect parcels within Sweden.

Cash on Delivery (COD): With Cash on Delivery (COD) the recipient can pay for the parcel when it is collected. The money is paid into your specified bankgiro or plusgiro account. This can be used for MyPack Collect parcels within Sweden and to Norway.

Change in delivery arrangement: Changes can be made to the delivery process before the parcel is collected by the recipient. For example, the recipient or recipient’s address can be changed, or it can be specified that the parcels is to be returned to the sender. You can order the additional service via PostNord Customer Portal, by the Pick up forms or download them from Pacsoft Online if the shipping document has been printed out from there.

Choice of Collection Location: A specific distribution point can be selected, i.e. the place where the recipient collects the parcel is specified.

Climate compensation: PostNord providing carbon offsetting by investing the full amount payable in renewable energy production in developing countries. Renewable sources replace fossil energy production. This is done by means of UN-certified CDM (Clean Development Mechanism) projects through company 2015.

Collect In-store: The additional service enables the customer to choose which of the customer’s collection points the parcel should be held at for collection. Applies within the Nordic region.

Collect In-store – Label only: Can be used if the customer only requires notification by email or text, followed by collection from the customer’s collection point. Applies within the Nordic region.

Digital identification: Before the parcel is handed over to the recipient, proof of the recipient’s identity has to be provided using the Mobile BankID digital signature service.

Enhanced identification: Enhanced identification is used when it is especially important to check that the recipient personally picks up the parcel. In addition to the name and address, the recipient’s personal identification number is also verified prior to collection from a partner outlet. This can be used for MyPack Collect parcels within Sweden.

Extended retention time 14 days
The period of retention time is extended to 14 days. Applies within Sweden.

Extended retention time 30 days
The period of retention time is extended to 30 days. Applies within Sweden.

Fixed retention time 7 days
The recipient will not be offered an extension of their period of retention to 14 days. Applies within Sweden.

Insurance
Take out an additional insurance policy.

MyPack Collect parcels are delivered to the following countries

Sweden, Norway, Denmark, Finland, Germany, Netherlands, Belgium, Luxembourg, Austria, Estonia, Latvia, Lithuania, Spain, Portugal, France, Poland and Czechia*.

*From January 2020.