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MyPack Collect

MyPack Collect can be used by companies to send parcels to their customers, for delivery to distribution points in the Nordic region and other parts of Europe.

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Benefits with MyPack Collect

  • We deliver in the Nordic region and other parts of Europe.
  • We pick up the parcel from you and deliver it to a partner outlet near the recipient.
  • The recipient receives notification when the parcel can be collected.
  • You can track the parcel the whole way to the recipient.
MyPack Collect can be used to send parcels to customers in the Nordic region and other countries in Europe

Regardless of whether you run an e-commerce operation or simply want to be able to send parcels to your customers in a smooth way, MyPack Collect is the service for you.

We collect the parcel from your premises and deliver it to a distribution point located close to the recipient. We deliver within the Nordic region and to other countries in Europe, and have a large distribution network that is constantly growing.

With MyPack Collect, you can follow the route of the parcel from the pick up right through to collection by the recipient at the distribution point. The recipient receives a message via sms, email or the PostNord app when the parcel is available for collection from the partner outlet by the recipient. Easy for you and easy for your customers.

MyPack Collect parcels can weigh up to 20 kg.

Maximum dimensions for parcels sent within the Nordic region​

Maximum length150 centimeters
Max. length + perimeter300 centimeters

Maximum dimensions for parcels sent to the rest of Europa​

Maximum length100 centimeters
Max. length + perimeter250 centimeters

Delivery time

The parcel is usually available for collection by the recipient at the distribution point on the next business day in Sweden and within 2-6 business days outside Sweden.

There are longer delivery times to some locations/countries, see specific delivery times.

Tracking parcels

The Track letters, parcels and pallets service allows the parcel to be tracked the whole way.

Limitation of liability

We have only limited liability for goods, up to a value of SEK 150 per kg, as defined in NSAB 2015 (General Conditions of the Nordic Association of Freight Forwarders) and applicable laws and regulations. If necessary, a supplementary cargo insurance (in Swedish) policy can be taken out.


The service is environmentally certified pursuant to ISO 14001 and quality certified pursuant to ISO 9001.

Pay and print out shipping documents

Pacsoft Online can be used to book pick ups, print shipping documents and create electronic advance notifications. Reports for checking and follow-up can also be generated.

Export to and import from Norway

Different conditions may sometimes apply when sending consignments to Norway. Your salesperson or our customer service can be contacted for more information.

Additional services

Cash on Delivery (COD)
With Cash on Delivery (COD) the recipient can pay for the parcel when it is collected. The money is paid into your specified bankgiro or plusgiro account. This can be used for MyPack Collect parcels within Sweden and to Norway and Finland.

Digital identification
Before the parcel is handed over to the recipient, proof of the recipient’s identity has to be provided using the Mobile BankID digital signature service.

Collect In-store
The additional service enables the customer to choose which of the customer’s collection points the parcel should be held at for collection. Applies within the Nordic region.

Collect In-store – Label only
Can be used if the customer only requires notification by email or text, followed by collection from the customer’s collection point. Applies within the Nordic region.

Advance notification
The recipient is notified via sms or email regarding the day the parcel will be delivered. This can be used for MyPack Collect parcels within Sweden.

Enhanced identification
Enhanced identification is used when it is especially important to verify who is collecting the parcel. In addition to the name and address, the recipient’s personal identification number is also verified prior to collection from a partner outlet. This can be used for MyPack Collect parcels within Sweden.

Free choice of service point
A specific distribution point can be selected, i.e. the place where the recipient collects the parcel is specified.

Change in delivery arrangement
Changes can be made to the delivery process before the parcel is collected by the recipient. For example, the recipient or recipient’s address can be changed, or it can be specified that the parcels is to be returned to the sender. Pick up forms for ordering additional services or download them from Pacsoft Online if the shipping document has been printed out from there.

Climate compensation
PostNord providing carbon offsetting by investing the full amount payable in renewable energy production in developing countries. Renewable sources replace fossil energy production. This is done by means of UN-certified CDM (Clean Development Mechanism) projects through company 2015.

Goods insurance
Take out an additional goods insurance policy.

MyPack Collect parcels are delivered to the following countries

Sweden, Norway, Denmark, Finland, Germany, Netherlands, Belgium, Luxembourg, Austria, Estonia, Latvia, Lithuania, Spain, Portugal, France, Great Britain, Poland and Czechia*.

*From January 2020.

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MyPack Collect

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PostNord Return Drop Off

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Give your customer the greatest possible freedom of choice regarding delivery options.


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Collect in Store

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