Do you want to send important documents or valuable goods to international destinations? Then you can send them with Registered Mail International, in which case they are only handed over to the recipient in return for confirmation of receipt.
Select Rek 2000 if the goods you are sending have a value of less than SEK 2,000, or Rek 10000 if they have a higher value, up to a maximum of SEK 10,000.
How do I send it?
The waybills can easily be purchased in the tool Send Direct.
- Are you a private customer? In that case, you can hand in the registered letter together with the waybill at your nearest service point (in Swedish).
- Are you a corporate customer? In that case, you can hand in the registered letter together with the shipping document at your nearest Service center (in Swedish).
Are there any restrictions on what I can send?
Yes, you cannot send coins or banknotes in any currency. You also cannot send items classified as dangerous goods. More information about what you are not allowed to send.
What happens if the consignment is damaged or lost?
We provide maximum compensation of SEK 2,000 if you send the consignment using Rek 2000. We provide maximum compensation of SEK 10,000 if you send the consignment using Rek 10000. The compensation payable is calculated using the market value of the contents. If the market value is higher than the respective defined maximum sum, no compensation at all is paid for loss or damage.
Do you need confirmation of receipt?
If you need proof that the recipient has received your consignment, you can purchase Proof of receipt.
Track your Registered Mail
If you have your consignment number, you can easily track your shipment in around thirty countries. For example, Belgium, Denmark, Finland, Ireland, Iceland, Luxembourg, the Netherlands, Portugal, Switzerland and Germany. For more information about when tracking is possible, see Fact sheet Traceable Export Services under "Rek utrikes (Registered Mail International)" in the list. Track your Registered Mail.
What rules apply within the EU?
When sending goods within the EU, you always need to include a safety declaration. Download Safety declaration within EU (pdf in Swedish).
What rules apply outside the EU?
When sending goods to destinations outside the EU, you must enclose special customs documents with your shipment. When you print address labels via Send Direct, Send Direct business or Pacsoft Online the customs EDI will be created simultaneously and will be sent to the receiving customs. Handling in customs in the receiving country will then be faster. See all the required information about customs clearance.
Useful to know about goods transported by air
Consignments transported by air have to be X-rayed to comply with air safety rules. If the X-ray does not provide any information about the contents of the consignment, it will be sent using a different mode of transport, such as rail or road. If that is not possible, the consignment is returned to the sender. This could result in delivery of the consignment being delayed.
Do you need further information?
- If you are a private customer, more information is available in the service terms (in Swedish).
- If you are a corporate customer, more information is available in the special terms and conditions for service agreement customers (in Swedish).