International Customer Return Letter

Make it easy for your customers to return goods without having to pay postage when handing in the consignment.

Faciliate returns and create a better shopping experience for your customers

Do you want your customers to be able to return goods safely and easily? Then our International Customer Return Letter service is what you need.


Make it easy for your customers to return goods and create a better shopping experience.

Extensive coverage

Your customers can return goods from a number of countries in Europe.


Distributed as first class letters, at home and abroad.

Our Customer Return Letter service makes it easy for your customers to return goods from a number of countries in Europe. You only pay for the returns you receive. All you need to do to offer your customers quick and easy returns is obtain a customer return reply service subscription.

Customer returns international letters

With Customer return international letters, you can receive returns from your customers in the following countries:

Austria, Belgium, Czech Republic, Denmark*, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Iceland, Ireland**, Italy***, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal****, Romania, Slovakia, Slovenia, Spain and Switzerland.

* except Faroe Islands and Greenland.
** not toner cartridges
*** not products for recycling
**** not consignments with commercial value

Goods returned to Sweden by your customers in Europe are delivered as first class letters. Delivery times vary from country to country, but consignments usually arrive 2–4 days after being posted. We invoice the postage for the customer’s return in conjunction with the delivery being made to you.

Shipping documents

Shipping documents can be created in our online transport administration tool Pacsoft Online, which is free of charge for service agreements customers – become a service agreement customer. Are you already a service agreement customer? Log in to Pacsoft Online.

Customs information and safety declarations

For goods shipped outside the EU, specific customs documents and safety declarations must be enclosed with the consignments. Read more about customs procedures outside the EU and download the document Safety declarations within the EU (pdf in Swedish).

Dimensions and weights

The following dimension and weight limits apply to both domestic and international consignments sent using Customer Return Letter.

Length: Min. 14 cm and max. 60 cm
Width: Min. 9 cm
Width + length + thickness: Max. 90 cm
Max. weight: 2 kg


A customer return subscription costs SEK 1,600 without VAT. Detailed price information is available at postage and prices for businesses.

Getting started with International Customer Return Letter

All you need to do to offer your customers quick and easy returns is obtain a customer return subscription. Your sales representative or our customer service can help you with this.

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