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Home deliveries – notification, delivery choices and delivery

How and when you receive notification of your mail items depends on with which service the sender has chosen to send it and which recipient choice you have made.

Notification and delivery choices

When your mail item is ready to be delivered, you receive a notification via SMS, email or in the PostNord App. After that you can make delivery choices for your parcel, either on a website or in the app. If instead you receive a letter of notification, you will find information on where the parcel can be collected. You will also find the URL change.postnord.com on the notification, where you can make delivery choices for your parcel. Read more about making delivery choices.

Delivery

In normal cases, the person receiving the delivery signs for it, if the sender or recipient have not requested delivery without signature. If the delivery contains alcohol, the person receiving the delivery must be able to show identification and prove that they are over 20 years old.

Not home when delivery made

If we are unable to deliver, you will receive notification of where you can collect the mail item. You can always follow your mail item using the Track letters, parcels and pallets service or by putting your shipment ID in the search field at the top on this site.

Please contact us if you have any questions.