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Receiving/Mail delivery

Mailboxes at freestanding homes and townhouses

Information is provided here about mailboxes and which aspects to take into consideration to ensure good delivery of mail.

The work of mail carriers is facilitated if you have a mailbox that is the correct size and correctly placed. This makes it possible for the mail to be delivered to the right recipient in an efficient way, and in a good working environment. The property owner, or you as a mail recipient, is responsible for shoveling snow and cutting bushes and trees so that the mail carrier can reach the mailbox easily.

Placement of mailbox

In urban areas

If you live in an urban area, the mailbox should preferably be placed in a mailbox cluster, or at the plot boundary, next to the road used by the mail carrier when delivering mail. A mailbox cluster is a number of mailboxes situated next to each other in the same place.

The cluster/the mailbox should be placed on the outside of fences, hedges and such with the opening facing the street to allow for easy access for the mail carrier. It is important to consider traffic safety and the possibility to stop and turn. Preferably the mail carrier should be able to deliver the mail without leaving the vehicle.

Outside urban areas

Outside urban areas the mailbox should usually be placed in a mailbox clusters next to the road used by the mail carrier when delivering mail. The distance between clusters should be minimum 200 meters. The cluster/the mailbox should be placed in a way that is easily accessible to the mail carrier. It is important to consider traffic safety and the possibility to stop and turn.

Setting up or moving a mailbox

If you want to move your mailbox or set up a new one, please contact our customer service to check about the placement. Placement that is not approved may result in your mail not being delivered. As a mail recipient or property owner, you are responsible for setting up, moving and marking the mailbox. You are also responsible for shoveling snow and cutting bushes and trees so that the mail carrier can reach the mailbox easily. If the mailbox is inaccessible, mail cannot be delivered.

Aspects to take into consideration when choosing a mailbox

  • The mailbox opening should be 90-110 cm above the ground and face the road, for example on a post or on the outside of a fence or hedge.
  • We recommend minimum mailbox dimensions of 250 mm wide, 130 mm deep and 340 mm high. This allows the mail carrier to distribute most types of consignments straight into your mailbox.
  • Mark the mailbox clearly with your name and address, using a sign or label that is at least 200 mm x 25 mm.
  • Place the mailbox where it is safe for the mail carrier to stop.

It should be easy to access the mailbox

The property owner, or you as a mail recipient, is responsible for shoveling snow or cutting bushes and trees so that the mail carrier can reach the mailbox from the delivery vehicle. If the mailbox is inaccessible, mail cannot be delivered.

Mail that cannot be delivered

If the mail carrier is unable to deliver your mail, it is stored at the mail delivery office and delivered on the next delivery round.

Dissatisfied with deliveries?

You can contact our customer service if you have questions about mailboxes or are dissatisfied with how your mail is delivered. We are happy to receive comments, so that we can make the delivery of your mail as good as possible. If you have any opinions about our compliance with the guidelines for the delivery of mail (PDF), you can submit your case for review by the Council for Delivery Issues.

Contact us

If you want to know more about the service or have questions, don't hesitate to contact Customer service.

Contact us