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RECEIVING/Mail delivery

Insufficient postage on letters

People sometimes make mistakes and put the wrong postage on letters. What happens in the case of insufficient postage being used?

If the postage that has been used is too low, we charge a fee, via either post-payment if you are the sender or a delivery fee if you are the recipient.

Post-payment for senders

Post-payment means that you have to pay for a letter that has insufficient or no postage paid, after it has been delivered. In other words, you as the sender must make a post-payment because a consignment that you sent did not have sufficient postage.

The fee consists of the difference between the already paid postage and the correct postage, plus a handling fee of SEK 35 for the first letter (plus SEK 5 per subsequent letter, up to a maximum of SEK 250).

Delivery fee for recipients

If a letter that has insufficient or no postage paid does not state the sender, you as the recipient have to pay a delivery fee to have it delivered.

The fee consists of the difference between the already paid postage and the correct postage, plus a SEK 14 handling fee. You receive information about the amount and how the payment can be made on a counterfoil that is sent to you.

Do you want to make it easy to ensure the correct postage?

You can check the postage for your specific consignment in our postage tables for domestic and international letters and parcels.