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Receiving

Everything you need to know about the collection, delivery and handling of your mail consignments.

How to collect your items

Collecting consignments

Do you need to collect a consignment? Find your nearest Service point or get information about the opening hours. You can also read about the procedures regarding notifications and proving your identity when collecting consignments.

Choose how to receive your delivery

You can choose how to receive your consignment. The selection can be done directly online. Find out more about the choices that are available to consumers and companies.

Mail delivery

Information regarding everything you need to know about our mail delivery to multi-occupancy mailboxes, multi-family dwellings, mailboxes or your letter box is available here. You can also book rural mail carrier, direct delivery, or apply for rural mail service.

Are you receiving a consignment from abroad?

Read about the procedure when receiving consignment from abroad.

Poste Restante

Are you temporarily living at another address, or do you currently have no permanent address at all? Then you can use Poste Restante.

Scanning

Do you want to receive your company’s letters in a single feed? We can help you with this, via our digitalization company PostNord Scanning.

Missing, damaged or delayed consignments

Is your consignment missing or have you received a consignment that is damaged? Search for your consignment using Track letters, parcels and pallets, read about procedures for compensation and about submitting damage claims directly via our website. You can read our checklist, which contains information that is good to know before submitting a claim.

Mail Services

Do you want to make your company’s mail management more efficient, and have more time for your core business activities? We help you simplify your internal mail management with our services in the Mail Services range.

Change of address, forwarding and mail holding

Are you planning to move, or have you recently moved? You can change your address and have mail forwarded using Change of Address.

Are you going on vacation and don’t want to return home to a full mailbox? Then you can pause your mail delivery and let us hold your mail for you instead.

App PostNord

You now no longer need to wonder when your parcel will arrive or where it has gone. Our app makes it easy to shop online and has all the functionality you need to keep track of parcels that are on their way to you. You can quickly find out where a parcel currently is and when it is expected to arrive.

Read more and download App PostNord

Track and trace

Track letters, parcels and pallets using the shipment ID or the sender’s logistics customer number and reference.

Search letter-box or service point

Find the nearest mailbox or service point.

Calculate delivery times

Check how long it takes to send letters, parcels and pallets to Sweden, Europe and the rest of the world.