ReceivingEverything you need to know about the collection, delivery and handling of your mail consignments.
How to collect your items
Do you need to collect a consignment? Find your nearest Service point or get information about the opening hours. You can also read about the procedures regarding notifications and proving your identity when collecting consignments.
Choose how to receive your delivery
You can choose how to receive your consignment. The selection can be done directly online. Find out more about the choices that are available to consumers and companies.
Information regarding everything you need to know about our mail delivery to multi-occupancy mailboxes, multi-family dwellings, mailboxes or your letter box is available here. You can also book rural mail carrier, direct delivery, or apply for rural mail service.
Handling of mail
Do you need to register a change of address or order mail forwarding? Do you have questions about the procedures in the event of death, mail storage or how to send mail to someone who does not have a permanent address? Information about all our handling of mail is available here.
Are you receiving a consignment from abroad?
Read about the procedure when receiving consignment from abroad.
Missing, damaged or delayed consignments
Is your consignment missing or have you received a consignment that is damaged? Search for your consignment using Track letters, parcels and pallets, read about procedures for compensation and about submitting damage claims directly via our website. You can read our checklist, which contains information that is good to know before submitting a claim.
You now no longer need to wonder when your parcel will arrive or where it has gone. Our app makes it easy to shop online and has all the functionality you need to keep track of parcels that are on their way to you. You can quickly find out where a parcel currently is and when it is expected to arrive.
Track and trace
Track letters, parcels and pallets using the shipment ID or the sender’s logistics customer number and reference.
Search letter-box or service point
Find the nearest mailbox or service point.