Skip to content Go to main navigation Go to language selector

This website uses cookies. Certain cookies are necessary for the website to work optimally. Others are used to optimize your user experience and enable us and our partners to provide you with relevant advertising. By clicking “I consent”, you consent to our use of cookies and processing of your personal data according to our privacy policy, which you can read here. In it, you can also read more about how you can erase or block cookies and revoke consent. Read more about our privacy policy and cookie policy.

Woman collecting her post from the mailbox. Woman collecting her post from the mailbox.

Receiving

Everything you need to know about the collection, delivery and handling of your mail consignments.

How to collect your items

Collecting consignments

Do you need to collect a consignment? Find your nearest Service point or get information about the opening hours. You can also read about the procedures regarding notifications and proving your identity when collecting consignments.

Select how to receive your delivery

You can choose how to receive your consignment. The selection can be done directly online. Find out more about the choices that are available to consumers and companies.

Mail delivery

Information regarding everything you need to know about our mail delivery to multi-occupancy mailboxes, multi-family dwellings, mailboxes or your letter box is available here. You can also book rural mail carrier, direct delivery, or apply for rural mail service.

Handling of mail

Do you need to register a change of address or order mail forwarding? Do you have questions about the procedures in the event of death, mail storage or how to send mail to someone who does not have a permanent address? Information about all our handling of mail is available here.

PostNord car on a road.

Are you receiving a consignment from abroad?

Read about the procedure when receiving consignment from abroad.

Missing, damaged or delayed consignments

Is your consignment missing or have you received a consignment that is damaged? Search for your consignment using Track letters, parcels and pallets, read about procedures for compensation and about submitting damage claims directly via our website. You can read our checklist, which contains information that is good to know before submitting a claim.

A woman with a smartphone. A woman with a smartphone.

App PostNord

You now no longer need to wonder when your parcel will arrive or where it has gone. Our app makes it easy to shop online and has all the functionality you need to keep track of parcels that are on their way to you. You can quickly find out where a parcel currently is and when it is expected to arrive.

Read more and download App PostNord

Track and trace

Track letters, parcels and pallets using the shipment ID or the sender’s logistics customer number and reference.

Search letter-box or service point

Find the nearest mailbox or service point.

Calculate delivery times

Check how long it takes to send letters, parcels and pallets to Sweden, Europe and the rest of the world.