ReceivingEverything you need to know about the collection, delivery and handling of your mail consignments.
How to collect your items
Do you need to collect a consignment? Find your nearest Service point or get information about the opening hours. You can also read about the procedures regarding notifications and proving your identity when collecting consignments.
Information regarding everything you need to know about our mail delivery to multi-occupancy mailboxes, multi-family dwellings, mailboxes or your letter box is available here. You can also book rural mail carrier, direct delivery, or apply for rural mail service.
Missing, damaged or delayed consignments
Is your consignment missing or have you received a consignment that is damaged? Search for your consignment using Track letters, parcels and pallets, read about procedures for compensation and about submitting damage claims directly via our website. You can read our checklist, which contains information that is good to know before submitting a claim.
Change of address, forwarding and mail holding
Are you planning to move, or have you recently moved? You can change your address and have mail forwarded using Change of Address.
Are you going on vacation and don’t want to return home to a full mailbox? Then you can pause your mail delivery and let us hold your mail for you instead.
Our app makes it easy to shop online and has all the functionality you need to keep track of parcels that are on their way to you. You can quickly find out where a parcel currently is and when it is expected to arrive.