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Delivery on the customer's terms

Consumers want freedom of choice. Making choices should be easy and there should be multiple options. We help you make it easier for your customers by providing solutions that give more options when purchasing and arranging deliveries.

Allow your customers to choose the place of delivery

As an e-retailer, you can use our Delivery Checkout to provide your customers with simple and clear delivery options as well as the opportunity to choose a delivery location.

The option to collect from the store

If you have e-commerce operations and physical stores, the Collect In-store service is probably of interest to you. Let your customers choose if they want to collect their e-commerce purchases at your store instead of from a partner outlet. With our retail app, you can become your own outlet for your customers. This generates more traffic to your physical stores and gives your customers more freedom, as they can choose from more places than just the default collection location.

Your customers can use our app

Our PostNord app is a clear and easy-to-understand app that can be used to track shipments. The app also acts as a remote control for parcel deliveries: customers can specify where the item will be delivered, and also manage additional services and returns.

More delivery options with FlexChange

Demand for flexible home deliveries is increasing in the Nordic countries. With FlexChange, your recipients can choose their preferred time and place of delivery and do not even have to be at home when parcels are delivered. Using PostNord’s app or website, recipients can book home deliveries, select the delivery time and day, and modify the time of a home delivery that has already been booked. If the recipient is not at home, it is also possible to have the delivery notification sent to someone else who can receive the delivery, such as a relative or neighbor.

More secure and more flexible delivery with digital identification

Digital identification is a more secure option than using physical identification documents. It gives recipients more options and greater flexibility regarding the collection of their parcels, and it also makes it easier to collect parcels for other people.

More options and deliveries inside the home with the digital lock

Recipients of e-commerce parcels will soon be able to choose to have their items delivered to inside their homes. This new delivery method has been developed by PostNord and ASSA ABLOY. Together with the e-retailers Jollyroom, Apotea and Komplett, we are conducting a pilot project during the spring and summer, in which selected households can test this delivery option.

We hope to be able to roll it out during 2017. The delivery option will be available in Delivery Checkout and FlexChange.