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Tool for businesses

Customer Portal

The customer portal keeps track of all parcels and letters and gives you a good overview and greater control over your logistics flows. 

Benefits with Customer Portal
  • Better control – helps you keep track of all your shipments.
  • Better reporting – provides smart tools that provide you with statistics and a good overview.
  • Cost effective – better control leads to lower storage costs.
  • Greater customer satisfaction – customers who receive better information from you are more satisfied, which contributes to fewer returns.
Better control of deliveries using the PostNord Customer Portal

Do you want to have better control of your deliveries, improve customer satisfaction and have a better overview of the letters and parcels you send each day? Then our Customer Portal will be of interest to you.

The portal contains smart reporting tools that provide you with a good overview, comprehensive statistics and clear listings of all the shipments you send with PostNord.

Having better control of your deliveries reduces the risk of returns from customers, which in turn results in lower inventory costs and a better understanding of how, when and where deliveries are made and where problems occur.

The Customer Portal helps both you and your customers achieve better and more efficient deliveries of parcels. Your logistics flows become quite simply smoother and your customers become more satisfied.

Here are some examples of smart services that are available in the portal. You can

  • Reduce your total merchandise value held at Service Points by encouraging recipients to make collections earlier
  • Change recipients and addresses
  • Change the retention time at Service Points if the recipient does not manage to collect items in time
  • Recall parcels from the Service Points if you suspect fraud
  • Change the place of delivery
  • Communicate with customers and recipients and, for example, inform them if parcels from you risk being delayed, or remind them if a parcel has not been collected.

To get an account, fill in this form and send to us (pdf in Swedish).

Already a customer?

If you already have access to the Customer Portal, just click to log in.