Do you want to have better control of your deliveries, improve customer satisfaction and have a better overview of the letters and parcels you send each day? Then our Customer Portal will be of interest to you.
The portal contains smart reporting tools that provide you with a good overview, comprehensive statistics and clear listings of all the shipments you send with PostNord.
Having better control of your deliveries reduces the risk of returns from customers, which in turn results in lower inventory costs and a better understanding of how, when and where deliveries are made and where problems occur.
The Customer Portal helps both you and your customers achieve better and more efficient deliveries of parcels. Your logistics flows become quite simply smoother and your customers become more satisfied.
Here are some examples of smart services that are available in the portal. You can
- Reduce your total merchandise value held at Service Points by encouraging recipients to make collections earlier
- Change recipients and addresses
- Change the retention time at Service Points if the recipient does not manage to collect items in time
- Recall parcels from the Service Points if you suspect fraud
- Change the place of delivery
- Communicate with customers and recipients and, for example, inform them if parcels from you risk being delayed, or remind them if a parcel has not been collected.