Simple and safe returns for you and your customers
Do you have a need to offer your customers the option to return goods in a simple and safe way?
PostNord Return enables you to make it easy for your customers to return parcels and gives both you and the customers full control over returns.
Using PostNord Return is simple. You provide your customer with a return shipping document and instructions regarding how to make returns. The customer hands in the shipment at the nearest partner outlet or parcel locker, and soon the goods are returned to you.
You can send returns from
Sweden, Norway, Denmark, Finland, Austria, Estonia, Belgium, the Czec Republic, France, Germany, Ireland, Latvia, Lithuania, Luxembourg, Poland, Portugal, the Netherlands, Slovakia, Slovenia, and Spain.
When your customer wants to send returns
You provide your customer with a return shipping document or a valid QR code. The simplest way is to use our system, Send Direct Business.
Returns are handed in at one of our service points.
Climate compensation
PostNord invests the full compensation in renewable energy production in developing countries. Fossil energy production is replaced by renewable.
Insurance
Claims can be made if the contents are damaged or if all or part of the contents have been lost. The compensation is based on the value of the goods.
Delivery notification
Notify your returns sender, or perhaps a third party, by text message or e-mail when the parcel has been delivered. Applies within Sweden.
Print Label
With Print Label, you can provide your customer with a code instead of sending a physical shipping document. The shipping label is then printed at a service point when your customer shows the code and drops off the parcel. Applies within Sweden and for shipments to Denmark and Norway. In Finland, the sender receives a barcode (shipping code via SMS) and a numerical code via the PostNord App, SMS, or email.
Maximum dimensions and weight per parcel
Each parcel may weigh max 20 kg
The Nordic: Max. length 1.5 meters, length + circumference max 3 metres.
Europe: Max. length 1 meter, length + circumference max 2,5 metres.
Related services
Collection request
With Collection Request you do not have a large stock. We will pick up your package from any sender.
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PostNord Return Pickup
With our Return Pickup service, you can offer your customers a convenient way to book collection of heavy returns.
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Digital return solution for your e-commerce
Try PostNords super smooth digital return solution for e-commerce companies.
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