Skip navigation and search
We no longer support Internet Explorer. Consider switching to Chrome, Edge, Firefox or a similar browser for a faster and smoother experience. Open in Microsoft Edge

Your shopping cart has expired!

Please click continue to add items to the cart


Digital return solution for your e-commerce

Try PostNords super smooth digital return solution for e-commerce companies. It makes life easier for your customers, and for your e-commerce. Fill in the form below if you want to be contacted.

Your e-commerce saves time and money

Our digital return solution is easy for you to implement – no development required. Our solution frees up time from your customer service, which does not have to deal with matters related to returns. The return page takes care of that. You do not need to send a paper form or a return label in your deliveries, as it is all handled digitally.

All parcels should arrive, and sometimes go in return. Can you offer a seamless returns experience? That experience can also lead to increased conversion and higher customer loyalty. Try our digital return solution free of charge for two months.

This is how our return solution works

  • We set up a return page for your website, which is adapted to your needs and wishes. No development required.
  • You link to the return page in your channels – for example website, social media or newsletter.
  • Your customers fill in the form on the returns page and receive a QR code for returns.
  • The customer shows the QR code to one of our service points, who prints out the return label and receives the parcel.
  • The return can go via PostNord regardless of which supplier was used when the item was delivered to the customer.

Get started right away – free trial

Fill in the form and we'll tell you more – and help you get started. Try free for two months. After that, the price is approximately SEK 850* per started month, no commitment period. The form is not binding. *Exact price in SEK is set based on EUR 79.

Decathlon got a new return solution in ten minutes

"I'm impressed with how user-friendly it was to implement. For us, it was only a ten-minute job to customize the text on the return page. Since it's on an external page, I didn't have to develop anything on our own site either. I put up a link and that's it", says Pontus Björnström, Transport & Logistics Leader at Decathlon Sweden.

Related services

PostNord Return Pickup

With our Return Pickup service, you can offer your customers a convenient way to book collection of heavy returns.

More about PostNord Return Pickup

PostNord Return Drop Off

Makes it easy for your customers to return parcels weighing up to 20 kg and gives you full control over your returns.

More about PostNord Return Drop Off

Collection request

With Collection Request you do not have a large stock. We will pick up your package from any sender.

More about Collection request