What is Home?
Home is a service for companies that want to send parcels weighing up to 35 kg within the Nordics and up to 31,5 kg to the rest of Europe, directly to the recipient’s home addresses. We pick up the parcel from your premises and deliver it to the recipient, who is free to choose how and where to receive it. In Sweden, we deliver recipients’ parcels during the daytime on business days, and we also offer home delivery in the evenings in all large towns and cities. Saturday deliveries are also available within Stockholm, Gothenburg, and Malmö.
If the parcel weighs more than 20 kg, delivery (in Sweden) will be with signature assurance and take place at the recipient’s curbside/ground floor.
To utilize this service, you must be one of our service agreement customers.
Delivery
In Sweden, Home parcels are delivered in 1–2 business days. Delivery times to other countries vary depending on the recipient country. You can send Home parcels to most European countries.
Delivery in Sweden
In Sweden, we offer a predefined delivery time slot, where recipients do not have to be home to receive their parcels. Recipients receive notification via PostNord App, SMS, or email and can then choose the delivery day and time. Recipients can also adapt the delivery to accommodate specific wishes and requirements. For example, they can choose personal delivery to the door, or they may prefer to collect their parcels from the nearest service point.
Recipients can update their order and add delivery information such as their door code, directly in the PostNord App or on the PostNord website. In the case of home delivery, notification is sent to recipients when their parcels are on their way and when they have been delivered. Parcels can be tracked in real time using a map showing estimated time of arrival and the number of stops before delivery. Parcels delivered without a POD will be photographed at the door and available to view in the PostNord App.
Delivery Outside Sweden
For delivery outside Sweden, Home usually offers a predefined delivery time window, but in this case, recipients have to be home to sign for their parcels. In most countries, it is possible to change the suggested date, choose delivery without a POD, or select delivery to a service point or parcel locker instead. Notifications and parcel tracking are available in all countries.
How do I use this service?
Send via Skicka Direkt Business
You can use Skicka Direkt Business to book collection, print shipping documents, and generate electronic advance notifications for Home. In addition, you can generate reports for checking and follow-up. You can also use your transport administration system (TA system) approved by PostNord.
Additional services
Dangerous Goods in Limited Quantities
You can also send limited quantities of what are known as "Dangerous goods". For details, contact your sales representative or Customer Service on 0771 33 3310 – we’re happy to help! See the exempt countries and postcodes (PDF, Swedish only).
Book a Pickup
Customers who need to schedule a pickup can do so at postnord.se or via the PostNord Portal Business using Skicka Direkt Business.
Direct Return
Parcels that cannot be delivered to the recipient are returned directly to the sender. Applicable in Denmark and Sweden.
Fixed retention time 7 days
Recipients will not be offered an extended retention time of up to 14 days. Applicable in Sweden.
Signature Assurance
When you, as the sender, want confirmation that the delivery is made to a person at the address, with a receipt signed on handover. Applies within Sweden to Denmark, and Norway.
Climate compensation
PostNord invests the entire compensation fee in renewable energy production in developing countries. Fossil energy production is being replaced by renewable solutions. This is accomplished via UN-certified CDM (Clean Development Mechanism) projects through the company 2050.
ID check
The parcel is only handed over to the recipient on presentation of valid proof of identity. In Sweden, parcels can also be handed over on presentation of a collection code, which recipients can access by using the BankID feature in the PostNord App. Applicable for deliveries in Sweden.
Delivery without a POD
Delivery is always made to the recipient’s address. Recipients are unable to select any delivery options. Parcels are delivered to the mailbox or the door at the recipient’s address, or to a chosen location outside the building, and without signed confirmation. Parcels delivered without a POD will be photographed at the door and available to view in the PostNord App for the receiver and in the PostNord Portal Business for the sender. Applicable in Sweden.
Enhanced identification
For shipments where it is particularly important to check that the parcel is handed over to the intended receiver in person. In addition to the name and address, the recipient’s personal identification number is also verified before handover. Applicable in Sweden.
Goods Insurance
Take out supplementary goods insurance to guard against unforeseen events. Covers theft, accident, damage, and loss. The insurance also covers the consequences of natural disasters such as storms, lightning, and earthquakes.
Age check
Used for shipments where it is necessary to check that the recipient is old enough to receive the delivery; 16, 18, or 20 years of age. Applicable in Sweden.
Change in delivery arrangement
Do you need to make a change to a shipment after you have handed it in, but before it has been delivered? If the shipping document was generated in Skicka Direkt Business, the easiest way to make changes is in Track & Trace, the Portal Business tracking tool. Otherwise, a special form is available for this purpose (PDF).
New delivery
The sender can use the New delivery service subsequently to request another attempt to complete delivery to the recipient’s address. This service can be ordered via PostNord Portal Business or by contacting Customer Service on 0771-33 33 10. Applicable in Sweden.
Heavy
Securing a safe work environment, add-on Heavy is used when the parcel weighs over 20 kg. Delivery takes place at the recipient´s curbside/ground floor
Tobacco
When sending parcels containing tobacco goods or similar products according to Swedish Act (2018:2088) or tobacco-free nicotine products according to Swedish Act (2022:1257). Applicable in Sweden.
SameDay
SameDay can be sent from and to recipients in the areas in Sweden defined in the Pickup and delivery areas (Swedish only). Applicable in Sweden.
Split Shipment
Makes shipment customs clearance possible for several parcels to different recipients when crossing the customs border. Applicable to Norway.
Not parcel locker
Delivery to the parcel locker is not allowed. Applicable in the Nordic Region.
Not Outside Parcel Locker
Delivery to an outside parcel locker is not allowed. Applicable in Finland.
Specifications
Price
See our current prices for service agreement customers.
Weights and measures
Length: minimum 140 mm, max 1.75 m
Width: minimum 90 mm
Height: minimum 15 mm
Length + circumference: max 3 m
Weight inside the Nordics: max 35 kilo
Weight outside the Nordics: max 31,5 kilo
General Service Information
Drop off point: PostNord's service points and PostNord's parcel lockers. Pickup is included in the price if you have contracted freight rates. Should a pickup be required, see the additional service Book a Pickup.
Point of delivery: Home delivery
Traceable: Yes
Delivery time domestic: 1–2 weekdays
Delivery time international: Depends on the country
Send parcels in Europe for delivery directly to the recipient’s home
Fast and flexible delivery – multiple additional services to accommodate specific wishes.