Customer Return Letter International
Free postage and a pre-printed address makes it easy for your customers to return goods. You only pay for the returns you receive.
All you need to be able to offer International Customer Return Letter Services is to register for a Business Reply subscription. You can then use it to the following countries:
* Not Faeroe Islands or Greenland
** Excluding toner cartridges
*** Excluding products for recycling
To create the address label you can use our free system Pacsoft Online.
When sending outside the EU, you must enclose special customs documentation. To Customs information
When sending letters containing merchandies inside the EU, you must enclose a security declaration (pdf, Swedish only).
Security declaration (Swedish only)
EU directives for air freight In line with EU directives from April 29 2010, items that shall be transported by air have to be x-rayed in order to ensure that they satisfy flight safety regulations. If x-ray scanning cannot determine the content of an item, the shipment must be sent by other means, if that is possible, such as train or truck. This may result in your shipment being delayed. If this is not possible the item will be returned to sender.