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Customer Return Letter International

Free postage and a pre-printed address makes it easy for your customers to return goods. You only pay for the returns you receive.

All you need to be able to offer International Customer Return Letter Services is to register for a Business Reply subscription. You can then use it to the following countries:

Austria
Belgium
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy

Latvia
Lithuania
Luxembourg
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Switzerland

* Not Faeroe Islands or Greenland
** Excluding toner cartridges
*** Excluding products for recycling

Practical Information

Address label

To create the address label you can use our free system Pacsoft Online.

Customs information

When sending outside the EU, you must enclose special customs documentation. To Cu​stoms information

Security Declaration

When sending letters containing merchandies inside the EU, you must enclose a security declaration (pdf, Swedish only).   

Security declaration (Swedish only)

EU directives for air freight In line with EU directives from April 29 2010, items that shall be transported by air have to be x-rayed in order to ensure that they satisfy flight safety regulations. If x-ray scanning cannot determine the content of an item, the shipment must be sent by other means, if that is possible, such as train or truck. This may result in your shipment being delayed. If this is not possible the item will be returned to sender.

Get returns from your customers

  • Call 0771-33 33 10 to activate the service
  • Print return labels through Pacsoft Online
Get started with Pacsoft Online Swedish only