eBREV Webb Help
Additional information about eBREV Webb for beginners and persons wanting more information.
PostNord Strålfors performance criteria
Your letter will be printed in black-and-white (First Class Mail or Economy Mail) or color (only Economy Mail) on environmentally sound, white, unpunched 90 gram paper, stuffed in a C5 envelope and distributed to the recipient.
If you send one of Strålfors’ accepted data files before 6 pm, First Class Mail mailings will normally be distributed the following business day (non-holiday weekdays) and Economy Mail mailings will normally be distributed the third business day following the date of submission. Strålfors accepts data files all day long.
Note! If the mailing totals over 5 000 letters, the eBREV Help Desk should be notified two (2) days before the material is submitted in order for our distribution times to be guaranteed. Standing notifications cannot be accepted; in these cases, the volume must be specified at each occasion of mailing.
Letters sent as eBREV Webb should be saved as doc or pdf files created in Microsoft Word or Adobe Acrobat. The document may be no larger than 3 Mb and contain a maximum of 6 A4 sheets, including a cover page or payment slip sheet if any. Print format is portrait A4. Several programs, including Microsoft Word, support these file formats.
Your letter must be in portrait format whether it is a Word or PDF document; otherwise the document will have cropped lines and the text will be misaligned. You cannot use a document in landscape format and then rotate it to portrait. Note that if you have used a landscape PDF document and then rotated it, although it may appear correct in the preview, when production/printing takes place, it will be cropped - therefore, always use only portrait, non-rotated PDF documents. Once you have submitted an order, no changes may be made.
Word: You may use documents that are compatible with Microsoft Word’s standard format (doc).
Note that you may not use .rtf or .docx files.
Form fields in Word may not be completely empty; if you must use these, make sure they contain at least one character, such as a space.
PDF: Documents created according to PDF version 1.3 or earlier are fully supported. PDF version 1.4 is also supported with the exceptions specified on this page.
Do not embed fonts in PDF files, because if they are named differently than the original name by the program that created the PDF document, the font will not be interpreted correctly and will appear differently than intended in the preview. If you use a program other than the recommended Adobe Acrobat, avoid using CutePDF or Ghostscript. The reason is because CutePDF renames embedded fonts, and Ghostscript version 7.06 or earlier has a tendency to not name the fonts used at all.
Tips: If you look at the PDF document’s properties, (/File/Properties), under the Fonts tab, you can see a list of the fonts in the document. If the fonts do not have the exact names they have in Windows, but have instead for example “TTE48620t00”, your document will not have the intended appearance, even if it is based on Arial.
The service cannot handle PDF documents that use the following functions:
- Encrypted files, or files that require a certificate
- Password protected
- PDF Form
- Linearized (PDF files optimized for fast web view)
- Embedded fonts that no longer have their ordinary names
Limitations for Mac-users
Unfortunately, we cannot guarantee that letter and address files created on a Mac will work problem-free in eBREV Webb. We do not currently foresee when we will be able to offer this service.
The dimensions specified below apply to portrait A4 format and are designed to allow address information and a logo, if used, to fit behind the envelope window, and to provide space for information added when printing on the outer edges of the sheet.
Points 1-2 apply when the first page contains text or has been replaced by a cover page, x = vertical and y = horizontal. Point 3 is only applicable when a payment slip is chosen for the first page. Point 4 applies to reserved areas.
- Space for the return address and logo begins, with the starting point at the sheet’s upper left corner, where x = 20 mm and y = 20 mm. Together they can cover a surface of 20x65 mm (height x width); note that the maximum height of the logo may be 256 pixels. See below in the section Images & logos.
- Space for the recipient address begins, with the starting point at the sheet’s left corner, where x = 120 mm and y = 25 mm. It may cover a surface of 20x75 mm (height x width). A white box is placed on the address area to guarantee production quality, which means text or images placed here are blanked out.
- To provide space for the payment slip, a margin of 102 mm should be left from the lower edge of the sheet. In other words, the other content on the page must end there so that there is room for the form.
- On the sheet’s upper and left margins, see the following sketch, the area is reserved from the sheet’s edge and 20 mm. A white box is placed on these two margin areas to guarantee production quality, which means text or images placed here are blanked out, which you will see in the preview.
See sketch with dimensions and explanations (pdf) (Swedish only)
Your letter may contain a maximum of 6 A4 sheets and printing is either single or double-sided, in black/white or color, depending on whether you choose First Class Mail or Economy Mail. The following combinations are possible:
- First Class Mail - black/white, single-sided printing (called simplex)
- Economy Mail - black/white or color, double-sided printing (called duplex)
- Possible choices for both First Class Mail and Economy Mail are either a payment slip sheet or a cover page (these may not be combined). Both options are simplex.
Simplex always applies for First Class Mail and black/white printing for text and images. The letter may consist of 6 simplex pages maximum, including a payment slip sheet or cover page, if any - that is, a maximum of 6x1 pages/sheet. Duplex always applies to Economy Mail, excluding the choice of a payment slip sheet or cover page. You can choose if you want the letter to be printed in black/white or color. The letter may consist of 10 duplex pages maximum plus a payment slip sheet or cover page (that is, 5x2 pages/sheet + 1 payment slip sheet or 1 cover page in simplex), or 12 pages maximum without a payment slip sheet or cover page (that is, 6x2 pages/sheet).
Resolution and file format: 300 dpi in .bmp, .tif, .gif or .jpg formats. For black and white printing, 1-bit Indexed Black/White image is used, with a maximum resolution of 300 dpi. This means the image is black/white, without shading or grayscale. Note that for black and white printing, color originals must not be used because they cause poor print quality. In such cases, the preview on the screen cannot accurately display the results as they will appear on paper either.
Logo height in sender window: max 256 pixels (21.7 mm)
Color black/white and color (color for Economy Mail only)
Place the image in the desired location and make sure it is saved with the document, not as a link. The logo has “reserved” space to the left of the return address. If it is placed there, it will be visible in the envelope window. For best results, use a black/white logo for the letter that will be printed in black/white, and a color logo for the letter that will be printed in color (the latter is only available for Economy Mail).
- CMYK colors are not supported. RGB is strongly recommended.
- Do not enter text in white color on a black background if the letter will be printed in black/white.
- Images are printed on the page in the order they were added to the PDF. This means that if images were added one after another, and one of them is “on top” of another, then they will be printed in the order in which they were added.
- Images may not be transparent (applies to both complete and parts of images)
- Avoid placing images on top of one another
- Do not place text on images
eBREV Webb cannot handle PDF documents that use the following functions for colors and images:
- CIE-based color spaces
- Special color spaces
- Overprint control (printing several different colors to achieve one color)
- Antialias (blurs the edges of images)
- Text that must be read right to left, such as Arabic and Hebrew, do not work. Instead, we recommend that you create an image of the text and include that.
If you choose the service Economy Mail, the letter can be printed in color with double-sided printing (called duplex). Read more under the sections “Images & logos” and “Number of sheets and pages”.
Over 2 500 fonts can be used. Fonts are found in Adobe Font Folio 11, Microsoft Word 2000, Microsoft Office XP Standard and Microsoft Standard in Windows. No other fonts in the document work.
See list of all fonts that work (pdf) (Swedish only)
- Texts that are read from right to left, for example Arabic and Hebrew, do not work. Instead, we recommend that you create an image of the text and include that.
When you create a PDF document, remember the following:
- Do not embed fonts in the document. If you do so anyway, you must ensure the name of the font is not distorted and that the correct codepage is used. Often there are settings in the PDF-creating program that can prevent the fonts from being given new names.
- Avoid using PDF-creating programs that use Ghostscript 7.06 to create PDF documents, because it causes problems with incorrect character sets and embedded fonts that are renamed.
Examples of the PDF-creating programs that should be avoided because they use Ghostscript to create PDF documents are:
Tips: If you open the document with Acrobat Reader, then by clicking on Archive/Properties, you can easily see the names of all fonts you have used in the document and whether Ghostscript was used to create the PDF document. If the fonts do not have the exact names they have in Windows, but instead have, for example, “TTE48620t00”, even if they are based on Arial, your PDF document will not have the appearance you intended as shown in the preview.
When creating your letter, you may use a cover page for address information. This works well when you want to differentiate address information from the other contents of your letter. The cover page is a first page that is printed on one side (called simplex), which is only used to print address information. If you want to use all sheets and pages in your letter for text/images, you must instead leave space for address information at the top of the letter’s first page. Read more under the section “Dimensions & margins” and “Address file”.
You choose a cover page by checking it off in the order flow. The cover page option may not be combined with the payment slip option.
You can choose to have a payment slip, a so-called GIRO card, in your letter. The payment slip sheet is always the first page and printed on one side (called simplex). If you want to send a letter with a payment slip, remember to leave space for address information on the upper part of the page, and space for the actual payment slip at the lower edge of the first page of the letter. Text or images that end up in the space reserved for addresses and payment slips will not be printed. In between there is space for optional content. In between there is space for optional content. Read more under the section “Dimensions & margins”. There are two different ways to submit GIRO information to us depending on your needs: via eBREV Webb’s web interface or in an address file. If the GIRO information is the same for all of your recipients, you can choose to fill in that information via the web interface. If you want to add special information for each recipient address, submit the information in an address file for payment slip instead. In both cases, a perforated payment slip will be placed at the bottom of the first page. Read more about information for the payment slip under the section “Address file”.
Bear in mind that if the information in the address file is incomplete, the payment slip will be displayed without information (address, amount, GIRO number) in the preview that you will approve. In this situation, you must ensure that the contents of the address file include the desired information. If the file is submitted without the correct information, the material will be produced without a payment slip. Also note that the payment slip in eBREV Webb must always have an amount filled in. It is not possible to use an open field to enable an optional sum. You choose the payment slip by checking it off in the order flow. Note that the payment slip option may not be combined with the cover page option.
Recipient addresses can be added in two different ways: manually or as an address file. The manual option allows you to write up to 5 addresses straight into eBREV Webb’s order flow. If you need to send to more recipients, you must attach your addresses in an address file. Read more under the section “Dimensions & margins” and “Address file”.
Your return address will automatically be displayed in eBREV Webb when you begin your order. The return address is the company name and address linked to the user name and password you use to log in to eBREV Webb. If you want to provide a different return address, you can make changes in the name and address field. Read more under the section “Dimensions and margins” about return address placement on the letter.
Recipient addresses can be added in two different ways: manually or as an address file. In the order flow, you choose one of the two ways to attach your addresses. You add information about recipient addresses to the address file. You can also create an address file with information about recipient addresses and special information for payment slips.
The address file is created in Microsoft Excel, for example. Each column value may contain a maximum of 41 characters, except the column values for postcodes and country codes, as well as free text, and only one recipient may be filled in per row. Then you upload the file to eBREV Webb in Excel format.
Remember that if you name the columns, they should have the special names that are displayed in the sample document (see below); you can also choose to have no column names at all. In any case, note that it is essential for the information to be written in the column order that is specified. Examples of an ordinary address file and an address file that can have unique OCR information for each recipient (for payment slips) are available for download under the “Templates” menu heading inside of eBREV Webb (see under the section “Templates”).
Remember to not remove or change columns in the address file templates, because such changes mean your order cannot be produced and the letters cannot be delivered.
Problems with Microsoft Excel
The edition of Microsoft Excel included in the 2002 and 2003 Office package has a bug that causes files saved from Excel format to tab-separated text files to be corrupt. The error only arises when the last column contains empty cells.
eBREV Webb has two different address templates: a normal address template and a template for GIRO payments. If you use the normal address template and have no country codes in the “country code” column (or have blank cells in this column), the error will occur. If you use the GIRO payment template and do not have any text in the “text6” column (or have blank cells in this column), the error will occur.
There are two ways to get around this error:
- Open the address file in Excel and add a space to the “country code” or “text6” columns. Note that the space must be in all address rows with an empty cell in this column. Subsequently, you save in tab-separated text format.
- Download new templates from eBREV Webb and copy the address information from the old text file. Then follow the directions in the address template.
Limitations for Mac-users
Unfortunately, we can not guarantee that letter and address files created on a Mac will work problem-free in eBREV Webb. We do not currently foresee when we will be able to offer this service.
Under the menu heading “Templates” in eBREV Webb, there are different template documents available for download. Here there are suggestions for how to design different types of documents, for example if a payment slip will be included in the mailing.
Plusgiro – The page is divided into 3 parts. Display hidden characters in Word by clicking on the button Show/hide. Save as *.doc
Address file – Excel file to which you add recipient address information. Save as “tab-delimited text file”, *.txt
Address file payment slip – Excel file to which you add recipient address and payment information. Save as “tab-delimited text file”, *.txt
Remember to not remove or change columns in the address file templates, because such changes mean your order cannot be produced and the letters cannot be delivered.
Submitted address files must be saved in ANSI/ISO-8859-1 format. Files saved as UTF-8 will not be approved.
With eBREV Webb, you can make your order and submit it electronically to Posten until 8 pm. First Class Mail is printed in black/white and ordinarily reaches recipients the following business day (non-holiday Monday-Friday). Economy Mail can be printed in both color and black/white and is ordinarily delivered within three business days.
Before submitting your order, you must preview your letter. Through a link, you get to see the complete letter in PDF format. Check all pages in the letter, that the information is correct and that the appearance of the letter is correct. You must also follow the instructions on this page.
Before submitting your order, check that the page number in your letter and the number of letters (that is, the number of recipient addresses) to be sent is correct. The specified price is a preliminary price for the current order. Any discounts will be taken from this price. With larger volumes, the price will be lower, see the relevant price list.
The specified price is a preliminary price for the current order. Any discounts will be taken from this price. The price will be lower for larger volumes. See price list for eBREV Webb.
eBREV Webb has different authorization levels regulating the extent to which you as an employee can learn about information regarding the company's/organization's mailing:
- A role with overall responsibility that can learn about all orders linked to the corporate identity number.
- Another role that can see orders linked to a certain customer number.
- A third role that can see your own orders
What is displayed under the menu heading “Past orders” in eBREV Webb is determined through the user’s permission.
Under the menu heading “Past orders” in eBREV Webb, you can see your past orders by month. Different information is displayed depending on what level of authorization you have, connected to your user name and password. Examples of such information include the order’s status, the number of letters and service/letter type.
All orders are given a reference number. You can use this when, for example, you want to see the status of your order under the tab “Past orders” in the menu bar in eBREV Webb. The reference number will also be disclosed if you contact customer service.