E-commerce during and after purchase
Your customers want the delivery to fit in with their everyday lives. It is essential to enable customers to choose a suitable form of delivery every time they make a purchase; for example, let them choose between delivery at work, at home, to a parcel machine, to a service point or for in-store collection.
We help you simplify things for your customers by supplying solutions that offer more options when making purchases and arranging deliveries.
Choice of delivery location
Delivery Checkout is the name of a delivery selector for your online store that makes it simple for customers to choose their preferred form of delivery for the items they purchase.
If you operate both an e-commerce solution and a physical store, our Collect in Store solution is perfect for you. Give your customers the option of collecting their purchases directly from your store; this will inevitably increase the traffic to your physical store.
Additional delivery options
The demand for flexible home delivery is on the rise in the Nordic countries. The MyPack Home option allows your customers to choose the time and place in the PostNord App or via the internet – and they do not even need to be home to have their parcel delivered.
The PostNord App is a convenient app that customers can use as a “remote control” for their parcel delivery. The PostNord app enables customers:
- to track parcels
- to receive digital notifications
- to collect parcels without ID when they use their mobile BankID
- to sign a receipt for the parcel using their mobile BankID, forward the notification and have someone else collect the parcel
- to transfer parcels between service points.
In addition, customers can see the size of the parcel, check when it will arrive, track returns and search for partner outlets and opening hours.
Securer and more flexible delivery with digital identification
Digital identification is a more secure option than using physical identification documents. It gives recipients more options and greater flexibility regarding the collection of their parcels, and it also makes it easier to collect parcels for other people.
Sending goods – our solutions
- Varubrev: Home delivery to the recipient’s mailbox
- MyPack Home: Home delivery where the recipient selects the time and place
- MyPack Collect: Delivery to a service point or a parcel machine.
- Collect in Store: In-store collection
Make sure that the service you choose aligns with the service level your customers expect. Identify your individual requirements regarding shipping solutions, establish where your customers are and define their preferences. Examples of preferences include time and place of delivery, and with or without signage.
We have distribution solutions that suit your needs exactly, irrespective of whether you are shipping in Sweden or internationally.
Find out more about our import and export solutions.
Communication and control
Use PostNord Portal Business to follow up on deliveries, issue notifications to your customers, generate reports and more.
We also provide the Track & Trace Premium service, where you can set up an automated flow of notifications for your customers, featuring your own logo.
Six recommendations for better e-commerce
Providing a positive and convenient purchasing experience that meets all the customer’s needs – from purchase to delivery – is crucial for today’s e-commerce customers. We have drawn up six recommendations for improving your customers’ purchasing experience.