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Posten achieves world-class delivery performance

2005-03-10 12:00

Posten, Sweden's postal service, is breaking on-time delivery performance records. Every day it handles over 20 million mailpieces. In 2004, 96.4 percent of domestic letter mail was delivered on time the following day - a 0.3 percentage point improvement year over year. This score puts Posten's atop the world rankings.

"Sweden's postal service has achieved a record delivery performance score for overnight-committed mail, despite serving a far more geographically challenging market than many of its competitors in other countries," commented Erik Olsson, President and CEO of Posten. 

A country-by-country comparison has once again found that Posten boasts world-class on-time delivery performance when it comes to overnight-committed domestic mail. Posten commissioned the independent delivery performance study from IBM Business Consulting Services. In 2004 the company dropped off over 150,000 handwritten and machine-typed letters at partner-operated retail outlets, postal centers and in street collection boxes. Identical studies are conducted by national postal operators worldwide. 

Posten's high delivery performance score can be compared with that of Finland (95.4%), Germany (95.3%), Denmark (95.2%), UK (92%) and Norway (89.6%). 

The National Post and Telecom Agency, PTS, demands that Posten achieve 85 percent on-time delivery for overnight-committed mail. 

Parcel delivery performance trending higher 

Posten is also achieving world-class on-time delivery performance when it comes to domestic parcel delivery. In 2004, 97.8 percent of all DPD Företagspaket 16.00 parcels were delivered on time, a 0.1 percentage point improvement.  

Please direct questions to:
Posten's Press Service, phone: +46 8-23 10 10, press@posten.se    

Posten connects people and organizations around the world by delivering mail promptly, reliably and cost-effectively. We drive value creation by combining conventional postal services and convenient electronic solutions, and integrating these services into customer businesses. With over 3,000 retail service outlets, we provide daily service to 4.5 million homes and 800,000 businesses in Sweden. Every day we handle close to 20 million pieces of mail. With sales of over SEK 25 billion and roughly 35,000 employees, the group is one of the largest in Sweden. The group's parent, Posten AB (publ), is wholly owned by the Swedish Government. For more information, please visit our website at www.posten.se

 

 

Last updated: 2005-03-10 12:00