How the corona virus is affecting our deliveries
Information is provided here about how deliveries are being affected by the ongoing spread of the corona virus. This page is regularly updated, based on the information available at the time of publishing.
Updated on August 6, at 1.40 pm.
Please note that a lot of businesses are closed due to the virus outbreak and the resulting restrictions that apply. Shops, restaurants, offices and factories may not be staffed. You are therefore advised to check with the recipient before sending your consignment, to ensure that someone is actually there to receive deliveries. This avoids items being sent back. This applies in Sweden and abroad.
Confirmation of delivery receipts
PostNord in Sweden, Denmark, Finland and Norway have decided not to request confirmation of receipt of consignments until further notice. The drivers themselves generate the delivery receipts.
Delivery to designated location
As of March 13, goods being delivered to care homes and homes for the elderly will be delivered to cargo bays or incoming goods areas, and not to possible designated locations that have previously been specified. This decision applies until further notice.
Letters and parcels to other countries
A number of countries have opened their borders to passenger traffic, but there are still restrictions in transport capacity throughout the world. This may lead to problems in transporting parcels and letters. In many countries there is also a shortage of transports within the country. A higher rate of staff on sick leave can also cause delays. Please note that this can lead to letters and parcels being delivered later than usual, even though it left Sweden on time.
PostNord can at present accept mail consignments for transportation to the countries listed below. In many cases, the transport of letters and parcels may take longer than normal.
- All EU countries
- Cap Verde
- Central African Republic
- Channel Islands
- Hong Kong*
- Isle of Man
- Northern Macedonia
- Saint Pierre and Miquelon
- San Marino
- Saudi Arabia
- South Africa
- South Korea*
- Sri Lanka
- United Arab Emirates
- US Territories (American Samoa, Marshall Islands, Northern Mariana Islands, Palau, Virgin Islands (USA) and Puerto Rico)
Exceptions: The PostNord MyPack Collect and PostNord Return Drop Off services where the packages will be stopped and returned. Instead, we refer to the PostNord MyPack Home service.
- Vatican City State*
- Western Sahara
- Waallis and Futuna
Exception: The PostNord Parcel service will be stopped and returned when the service uses a network that is currently closed.
We are working to find ways to send consignments to other countries in the world, but are at present unable to accept letters and parcels except to the above-mentioned countries. For high-priority and urgent corporate goods, it may in certain cases be possible to use the Air and Ocean courier service. You can contact that unit on firstname.lastname@example.org to see if we can provide help.
From March 16, consignments destined for other countries that are handed in or posted will be stored at PostNord until it is possible to transport them.
The postal services in several countries have previously announced that they are avoiding face-to-face interactions when delivering mail, which in many cases is delaying the delivery process within those countries.
There may also of course be delays from all countries, depending on which restrictions each individual country has introduced.
Letters, parcels and heavier goods within Sweden
PostNord is an important part of the national infrastructure in Sweden. As is the case with the rest of society, PostNord is also exposed to the spread of the coronavirus, and is impacted by the resulting restrictions. For us, this means that many more employees than usual are absent due to illness or are off work caring for children who are ill. The employees who are at work are doing their utmost to ensure that the high absenteeism is noticed as little as possible in terms of the collections and deliveries carried out for our services for letters, parcels and heavier goods. PostNord as an employer is also reviewing the options for hiring more additional temporary staff than usual.
Despite all the efforts, the high absenteeism will have an impact on our level of service, and we ask for patience if collections and deliveries take longer than usual, or if you have to wait a little longer for answers from customer service. Mail carriers, drivers, terminal workers and customer service staff are doing their utmost to ensure that everything runs as smoothly as possible in the current circumstances.
Temporary ban on the export of protective equipment to third countries
Due to the prevailing COVID-19 pandemic, the need for protective equipment has put a high pressure on the European Union market. As a result, the EU Commission has decided to temporarily ban exports to third countries of protective equipment intended to combat the virus.
The decision is effective immediately and for 6 weeks starting from March 14 2020 and will then expire. Read more about the decision.