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Corona

How the coronavirus is affecting our deliveries

Information is provided here about how deliveries are being affected by the ongoing spread of the coronavirus. This page is regularly updated, based on the information available at the time of publishing.

Updated on March 30, at 5.00 pm.

Please note that a lot of businesses are closed due to the virus outbreak and the resulting restrictions that apply. Shops, restaurants, offices and factories may not be staffed. You are therefore advised to check with the recipient before sending your consignment, to ensure that someone is actually there to receive deliveries. This avoids items being sent back. This applies in Sweden and abroad.

Confirmation of delivery receipts

PostNord in Sweden, Denmark, Finland and Norway have decided not to request confirmation of receipt of consignments until further notice. The drivers themselves generate the delivery receipts.

Delivery to designated location

As of March 13, goods being delivered to care homes and homes for the elderly will be delivered to cargo bays or incoming goods areas, and not to possible designated locations that have previously been specified. This decision applies until further notice.

Letters and parcels to other countries

A number of countries have closed their borders to passenger traffic, which means that a large portion of the air traffic has been stopped. This is giving rise to restrictions in transport capacity, and thus problems transporting parcels and letters to large parts of the world.

PostNord can at present accept mail consignments for transportation to the countries listed below. In many cases, the transport of letters and parcels will take place by land or sea, and may take longer than normal.

  • All EU countries except Cyprus and Malta
    • Exceptions: The PostNord MyPack Collect and PostNord Return Drop Off services to countries outside the Nordic countries where the packages will be stopped and returned. Instead, we refer to the PostNord MyPack Home service.
    • Some countries has imposed restrictions to certain areas. For these areas it is no longer possible to use the PostNord parcel and PostNord MyPack Home services. Packages for these areas will be stopped and returned. Please see affected areas here.
      (Document in Swedish)
  • Hong Kong*
  • Iceland
  • Iran*
  • Japan*
  • Canada*
  • Lichtenstein
  • Norway
  • Russia*
  • Singapore*
  • Switzerland
  • UK
    Exceptions: The PostNord MyPack Collect and PostNord Return Drop Off services where the packages will be stopped and returned. Instead, we refer to the PostNord MyPack Home service.
  • South Korea*
  • Turkey*
  • Ukraine*
  • USA*
  • Vatican City State*
  • Vietnam*
  • Qatar*
  • Åland

Exception: The PostNord Parcel service will be stopped and returned when the flight connection is canceled.

We are working to find ways to send consignments to other countries in the world, but are at present unable to accept letters and parcels except to the above-mentioned countries. For high-priority and urgent corporate goods, it may in certain cases be possible to use the Air and Ocean courier service. You can contact that unit on ecconnect@postnord.com to see if we can provide help.

From March 16, consignments destined for other countries that are handed in or posted will be stored at PostNord until it is possible to transport them.

The postal services in several countries have previously announced that they are avoiding face-to-face interactions when delivering mail, which in many cases is delaying the delivery process within those countries.

There may also of course be delays from all countries, depending on which restrictions each individual country has introduced.

Letters, parcels and heavier goods within Sweden

PostNord is an important part of the national infrastructure in Sweden. As is the case with the rest of society, PostNord is also exposed to the spread of the coronavirus, and is impacted by the resulting restrictions. For us, this means that many more employees than usual are absent due to illness or are off work caring for children who are ill. The employees who are at work are doing their utmost to ensure that the high absenteeism is noticed as little as possible in terms of the collections and deliveries carried out for our services for letters, parcels and heavier goods. PostNord as an employer is also reviewing the options for hiring more additional temporary staff than usual.

Despite all the efforts, the high absenteeism will have an impact on our level of service, and we ask for patience if collections and deliveries take longer than usual, or if you have to wait a little longer for answers from customer service. Mail carriers, drivers, terminal workers and customer service staff are doing their utmost to ensure that everything runs as smoothly as possible in the current circumstances.

Temporary ban on the export of protective equipment to third countries

Due to the prevailing COVID-19 pandemic, the need for protective equipment has put a high pressure on the European Union market. As a result, the EU Commission has decided to temporarily ban exports to third countries of protective equipment intended to combat the virus.

The decision is effective immediately and for 6 weeks starting from March 14 2020 and will then expire. Read more about the decision.