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Terms and conditions

When you purchase services from us, it is important to know which terms and conditions apply. Here we have gathered our terms and conditions allowing you to quickly find what you are looking for.

General terms and conditions

The general terms and conditions apply when you as a customer purchase services from us at a service point or through Skicka Direkt.

General terms and conditions for direct-payment customers (PAV)
(Swedish only)

Service terms and conditions

Here you can download the terms and conditions that apply to each service.

Service terms and conditions for direct-payment customers (Swedish only)

Other terms and conditions

Terms and conditions for purchase of services or with account on postnord.se

Terms and conditions for purchases on postnord.se
Terms and conditions for postnord.se personal accounts (Swedish only)

Terms and conditions when signing an additional cargo insurance

Summary of insurance terms and conditions (Swedish only)
Complete terms and conditions for insurance for direct-payment customers (Swedish only)