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File a complaint

File your complaint directly online – if you are a registered user, log in to have your user information entered automatically. Logging in also lets you see the status of past claims.

Information that is good to have before you file a complaint.

Checklist

File a complaint with or without logging in.

File a complaint

When you have submitted a complaint

  • We will send you a confirmation when we have received your complaint. We will contact you if we need more information, such as a receipt or invoice documentation. Otherwise we will contact you when our investigation is complete.
  • If you are not satisfied with the answer to your complaint, you may contact the Customer Ombudsman​.